SMTP2GO incident

Delivery Delays (emails held as "Processed") - AU region

Minor Resolved View vendor source →

SMTP2GO experienced a minor incident on October 1, 2025 affecting Email sending (SMTP service), lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 01:45 AM UTC
Resolved
Oct 01, 2025, 08:59 AM UTC
Duration
7h 14m
Detected by Pingoru
Oct 01, 2025, 01:45 AM UTC

Affected components

Email sending (SMTP service)

Update timeline

  1. identified Oct 01, 2025, 01:45 AM UTC

    We've identified the cause of recent email delivery delays in the AU region. Our team is currently implementing a fix, and the backlog of emails should begin clearing shortly. We apologize for any inconvenience this may have caused.

  2. monitoring Oct 01, 2025, 02:19 AM UTC

    The email backlogs are clearing, and we are continuing to monitor.

  3. monitoring Oct 01, 2025, 03:53 AM UTC

    With further improvements now in place, we are continuing to monitor the system to ensure delivery times return to normal.

  4. resolved Oct 01, 2025, 08:59 AM UTC

    This incident has been resolved.