SMTP2GO experienced a minor incident on September 25, 2026 affecting Email sending (SMTP service), lasting 6h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Email sending (SMTP service)
Update timeline
- identified Sep 25, 2026, 03:14 PM UTC
Some customers are experiencing timeouts and intermittent connection issues. We have deployed a planned frontend database speed improvement and are actively monitoring performance while continuing to investigate.
- resolved Sep 25, 2026, 09:47 PM UTC
Our team has implemented several changes to improve frontend database efficiency and overall performance. Service has stabilized, and we are no longer seeing the timeouts or intermittent connection issues previously reported. We will continue to monitor performance closely.