Investigating Email Processing Delays (AU Region)

Update timeline

1. investigating Mar 31, 2026, 11:08 PM UTC

   We are investigating an issue causing delays in email delivery in the AU region. These emails will appear as "Processed" on the "Reports > Activity" page. Our engineering team is currently working to identify the root cause and restore normal processing speeds as quickly as possible.

2. identified Mar 31, 2026, 11:58 PM UTC

   The issue has been identified, and a fix is being implemented.

3. identified Apr 01, 2026, 02:09 AM UTC

   A preliminary fix is being implemented and the backlog of processed email is being worked through.

4. monitoring Apr 01, 2026, 05:28 AM UTC

   A resolution has been implemented and we're continuing to monitor. While the backlog of "Processed" emails is clearing, clients may notice a temporary delay in event updates (such as the "Delivered" status) appearing in the Activity page reporting. These records are being processed and will be fully updated shortly.

5. resolved Apr 01, 2026, 09:53 AM UTC

   This incident has been resolved.