Data Collection Delays - Tesco SKUtrak service impacted

Update timeline

1. investigating Aug 24, 2026, 07:18 AM UTC

   We're currently investigating an issue affecting Tesco data for the weekend of 21–22 August. It appears that Tesco may have delivered Friday 21st and Saturday 22nd as a single combined file, which would mean that in SKUtrak, Friday's figures look higher than expected and Saturday's show as nil. We don't believe any data is missing — early indications are that sales for both days are present but grouped into the Friday total rather than split across the two days. We're looking into this to confirm the cause and separate the days so each reflects accurately, and we'll provide a further update as soon as we can. In the meantime, we'd recommend viewing Friday and Saturday together rather than as individual days.

2. identified Aug 25, 2026, 12:05 PM UTC

   We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data for Aug 22nd, we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

3. monitoring Aug 27, 2026, 12:12 PM UTC

   Tesco data for 22nd was missing from the retailer portal. We are now in the process of updating SKUTrak with the up to date data provided by Tesco.

4. resolved Aug 27, 2026, 03:53 PM UTC

   Tesco have updated the data, and this has now been processed by SKUTrak