SKUtrak incident

Data Receipt Delays - Sainsbury's SKUtrak service impacted

Minor Resolved View vendor source →
Started
Feb 05, 2026, 12:04 PM UTC
Resolved
Feb 05, 2026, 12:04 PM UTC
Duration
Detected by Pingoru
Feb 05, 2026, 12:04 PM UTC

Affected components

Sainsbury's

Update timeline

  1. identified Feb 04, 2026, 11:36 AM UTC

    Status: Identified We have identified that Sainsbury's is experiencing a delay in the generation of their data. We have contacted them to resolve the issue and will receive a notification once the data has been produced. We'll let you know once processing has started. Affected components Sainsbury's (Full outage)

  2. identified Feb 04, 2026, 04:22 PM UTC

    Status: Identified We have identified that Sainsbury's has delivered partial data. We have contacted them for a resolution and will receive a notification once the data has been produced. We'll let you know once processing has started. Affected components Sainsbury's (Partial outage)

  3. resolved Feb 05, 2026, 12:04 PM UTC

    Status: Resolved Sainsbury's has provided corrected and up-to-date data for the 3rd & 4th of Feb, which has been processed and applied to your SKUtrak service Affected components Sainsbury's (Operational)

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