SKUtrak incident

Data Collection Delays - Tesco SKUtrak service impacted

Minor Resolved View vendor source →
Started
Mar 18, 2026, 09:28 AM UTC
Resolved
Mar 18, 2026, 09:28 AM UTC
Duration
Detected by Pingoru
Mar 18, 2026, 09:28 AM UTC

Affected components

Tesco

Update timeline

  1. identified Mar 16, 2026, 11:46 AM UTC

    Status: Identified We have identified that Tesco data for 15/03 is not yet available in the Tesco Partners Toolkit portal. As a result, dashboards may show incomplete or outdated values for this date. Current Status: The SKUtrak team is monitoring the portal for the release of the files. Data will be collected and processed as soon as it becomes available. Affected components Tesco (Partial outage)

  2. monitoring Mar 17, 2026, 11:05 AM UTC

    Status: Monitoring Tesco data has now been updated and is in line with the Tesco Partners Toolkit portal. Please note that the most recent days (15th and 16th) may show lower-than-expected values, he SKUtrak team is actively monitoring this to ensure data completeness and consistency. We will provide further updates as they become available. Affected components Tesco (Degraded performance)

  3. resolved Mar 18, 2026, 09:28 AM UTC

    Status: Resolved This is now resolved. Affected components Tesco (Operational)

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