Data Collection Delays - Tesco SKUtrak service impacted

Update timeline

1. identified Apr 14, 2026, 09:50 AM UTC

   We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

2. monitoring Apr 15, 2026, 09:51 AM UTC

   Data for 13 April has now been collected and processed successfully. However, data for 14 April is not yet available in the Tesco Partner Toolkit portal. We are continuing to monitor the situation closely and will provide a further update as soon as the remaining data becomes available.

3. monitoring Apr 17, 2026, 08:44 AM UTC

   Tesco Partner Toolkit has been updated and includes data for this week, except for 16/04/2026, which had low sales. We have collected and processed all available data and applied it to your SKUtrak service. We are continuing to monitor the situation closely and will provide a further update as soon as the remaining data becomes available.

4. identified Apr 20, 2026, 10:35 AM UTC

   We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service for today. All previous data has been collected and processed to your SKUtrak account. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

5. monitoring Apr 21, 2026, 09:56 AM UTC

   Data for 19 April has now been collected and processed successfully. However, data for 20 April is not yet available in the Tesco Partner Toolkit portal. We are continuing to monitor the situation closely and will provide a further update as soon as the remaining data becomes available.

6. monitoring Apr 21, 2026, 11:04 AM UTC

   Following further checks, it appears that the 19 April data is still processing and has not yet fully completed. We are continuing to monitor this closely and will provide a further update once processing has finished.

7. monitoring Apr 21, 2026, 01:08 PM UTC

   Data for 19 April has now been fully processed and updated successfully. The data is in line with the Tesco Partner Toolkit source data. We are continuing to monitor the situation and will provide a further update regarding 20 April as soon as more information becomes available.

8. resolved Apr 22, 2026, 10:50 AM UTC

   Tesco Partner Toolkit has now been fully updated to contain correct data up to and including the latest date. This has been collected and processed to your SKUtrak service