Data Collection Delays - Tesco SKUtrak service impacted

Update timeline

1. identified Jun 17, 2026, 11:55 AM UTC

   Tesco data is currently not available in the Tesco portal, which will cause a delay in updating your SKUtrak dashboards with the latest data. We are monitoring the situation and will collect the data as soon as it becomes available in the portal. We will provide a further update once it has been collected and processed.

2. monitoring Jun 18, 2026, 11:21 AM UTC

   We have experienced issues collecting data from Tesco Partner Toolkit, which has caused delays in updating your service for the 16th & 17th. The issue is with the retailer's system, which stopped us from collecting the data we need to update your SKUtrak service. The data has now been made available within the portal, and we are processing it. We will update you once it has been applied to your SKUtrak Service.

3. identified Jun 22, 2026, 07:49 AM UTC

   We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system, which is providing blank files for 20/06/2026. We can confirm that the previous dates have been restored in the portal and applied to your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

4. identified Jun 22, 2026, 09:57 AM UTC

   Upon further review, we can confirm that the files for 20/06/2026 are still displayed as blank in the Tesco Portal. The files for 21/06/2026 contain data that has yet to be processed for your SKUtrak service.

5. resolved Jun 23, 2026, 11:56 AM UTC

   We can now confirm that Tesco Partner Toolkit has resolved the blank file errors, and they have now been collected and processed to your SKUtrak account which is correct and up-to-date