SKUtrak incident
Data Collection Delays - Tesco SKUtrak service impacted
SKUtrak experienced a minor incident on June 3, 2026 affecting Tesco and Tesco, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2026, 10:18 AM UTC
Status: Identified We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Partial outage)
- monitoring Jun 08, 2026, 12:00 PM UTC
Status: Monitoring We have a further update on the ongoing data collection issue with Tesco's Partners Toolkit. • Friday 5 June: Data has not yet been published. We are continuing to monitor. • Saturday 6 June: Data was not available at the time of collection, but has now been published in the Tesco portal and is in the process of collection. • Sunday 7 June: Data has not yet been published. We are continuing to monitor. We will collect the data as soon as it is fully published and will provide a further update once it has been processed. Affected components Tesco (Partial outage)
- resolved Jun 10, 2026, 10:21 AM UTC
Status: Resolved All outstanding Tesco data for Friday 5 June to Sunday 7 June has now been published, collected and processed. Tesco sales, stock and related metrics are fully up to date in the platform. Thank you for your patience while we worked through the delayed publication on Tesco's side. Affected components Tesco (Operational)