Data Collection Delays - Tesco SKUtrak service impacted

Update timeline

1. identified May 29, 2026, 12:49 PM UTC

   We are having trouble collecting data from the Tesco Partners Toolkit, which will delay updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

2. monitoring Jun 01, 2026, 10:27 AM UTC

   The data downloaded from the Tesco Partners Toolkit portal today, covering 29–31 May, contains higher than usual values. We have investigated and confirmed that this reflects the data currently held in the Tesco portal. We are continuing to monitor the situation and will keep you updated on any developments.

3. monitoring Jun 02, 2026, 08:23 AM UTC

   Tesco Partner Toolkit has since restated the figures for these three days to lower values. Our investigation has found that both the original and restated values have been included in SKUtrak for the affected dates, resulting in figures that are approximately double what they should be. As store sales data is used in the calculation of other metrics — including availability and days of stock — these may also be impacted for the three days in question. We have triggered a refresh for 29, 30, and 31 May to remove the duplicate data and restore the corrected figures. We will provide a further update once the refresh has completed.

4. resolved Jun 02, 2026, 11:37 AM UTC

   The refresh of 29, 30 and 31 May has now completed. The duplicated values have been removed, and the figures in SKUtrak for these three days now reflect the restated values from the Tesco portal. Downstream metrics that rely on store sales data — including availability and days of stock — will recalculate cleanly for the three affected days. Thank you for your patience while we worked through this.