SKUtrak incident
Data Collection Delays - Tesco SKUtrak service impacted
Resolved after 1 day, affecting Tesco and Tesco, on May 13, 2026.
The data delays affecting Tesco have now been fully resolved. All missing dates have been collected and processed, and the platform is up to date through 13/05/2026. To summarise the issue: • On 09/05, Tesco did not publish their data file at the expected time. This was subsequently published and collected once available. • Data for 10/05 experienced a delay in collection, which has since been completed. Thank you for your patience while we worked through this.
Affected components
Update timeline
- identified May 13, 2026, 09:39 AM UTC
We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.
- resolved May 14, 2026, 09:52 AM UTC
The data delays affecting Tesco have now been fully resolved. All missing dates have been collected and processed, and the platform is up to date through 13/05/2026. To summarise the issue: • On 09/05, Tesco did not publish their data file at the expected time. This was subsequently published and collected once available. • Data for 10/05 experienced a delay in collection, which has since been completed. Thank you for your patience while we worked through this.
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