SKUtrak incident
Data Collection Delays - Tesco SKUtrak service impacted
SKUtrak experienced a minor incident on May 12, 2026 affecting Tesco and Tesco, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 11, 2026, 09:51 AM UTC
Status: Identified We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. Data for the 9th May is currently missing from the retailer's portal, which is preventing us from collecting the data we need to update your SKUtrak service. We have identified that data for the 10th May is available and have triggered collection. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Partial outage)
- resolved May 12, 2026, 10:18 AM UTC
Status: Resolved Data for the 9th May has now been published by Tesco and collected into SKUtrak. Data for the 10th and 11th May has also been successfully collected and is now available on your service. Affected components Tesco (Operational)