Singlewire Software Outage History

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Singlewire Software had 16 outages in the last 2 years totaling 552h 57m of downtime — averaging 0.7 incidents per month.

There were 16 Singlewire Software outages since August 21, 2025 totaling 552h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.singlewire.com

Minor August 13, 2026

Channel Delivery Slowdowns and Failures

Detected by Pingoru
Aug 13, 2026, 08:47 PM UTC
Resolved
Aug 14, 2026, 09:41 PM UTC
Duration
1d
Affected: Android Push NotificationsEmergency CallingiOS Push NotificationsSinglewire IDP AuthenticationEmail NotificationsPhone Call NotificationsSMS NotificationsWebEx Teams NotificationsMicrosoft TeamsOn-Premises NotificationsWebEx Calling
Timeline · 5 updates
  1. investigating Aug 13, 2026, 08:47 PM UTC

    We've detected slowdowns and potential failures in notification delivery across many channels. Those channels include: - SMS messages - Phone calls - Emails - Push notifications to mobile apps - All on-premises devices, including speakers This may also impact authentication and general platform access. Our engineers are working to understand the scope of the issue and find a fix. We'll provide an update when we know more.

  2. monitoring Aug 13, 2026, 10:07 PM UTC

    We've failed over on the impacted service, and we believe service should be restored at this point. We'll continue to monitor overnight and provide an update in the morning when we have more information about the root cause of the service disruption.

  3. monitoring Aug 14, 2026, 01:54 PM UTC

    We're continuing to monitor to ensure we've completely recovered, and we'll give another update before 2PM CDT.

  4. monitoring Aug 14, 2026, 06:40 PM UTC

    Service has been restored, and we believe we've addressed the root cause. However, because of the intermittent nature of the issue, we're going to continue to monitor for the rest of the business day.

  5. resolved Aug 14, 2026, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2026

Distribution Lists Editing Unavailable for Non-Administrator Users

Detected by Pingoru
Jul 30, 2026, 03:41 PM UTC
Resolved
Jul 30, 2026, 09:42 PM UTC
Duration
6h 1m
Affected: Rest API
Timeline · 5 updates
  1. investigating Jul 30, 2026, 03:41 PM UTC

    We are currently investigating this issue.

  2. identified Jul 30, 2026, 05:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 30, 2026, 08:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 09:42 PM UTC

    This incident has been resolved.

  5. postmortem Jul 31, 2026, 01:44 PM UTC

    **What Happened** On July 30, 2026, non-administrative users who should have access to edit distribution lists could not do that via the InformaCast web application. Access to update distribution lists through the API or by administrative users was not impacted. **Root Cause** We made changes to the distribution lists pages that were released on July 29, 2026. These changes were intended as a simple update to the form, but they introduced a request to retrieve information inaccessible to most non-administrator users, including those with the Notification Sender permissions set. **Resolution** We updated the form to correctly gate information intended for administrators, which in turn restored the ability for non-administrators to access the form. To safeguard against similar issues with our permissions in the future, we will be updating our automated testing to better cover non-administrator access throughout our application.

Read the full incident report →

Major July 23, 2026

Emergency Calling Integration Errors

Detected by Pingoru
Jul 23, 2026, 03:23 PM UTC
Resolved
Jul 23, 2026, 08:13 PM UTC
Duration
4h 50m
Affected: Emergency Calling
Timeline · 2 updates
  1. investigating Jul 23, 2026, 03:23 PM UTC

    We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/ We will update this incident when more information is made available.

  2. resolved Jul 23, 2026, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 29, 2026

Visitor Aware Impacted

Detected by Pingoru
Jun 29, 2026, 04:34 PM UTC
Resolved
Jun 29, 2026, 06:52 PM UTC
Duration
2h 17m
Affected: Visitor Aware
Timeline · 4 updates
  1. investigating Jun 29, 2026, 04:34 PM UTC

    We are currently experiencing an outage on app.visitor-aware.com. Attempts to access Visitor Aware result in the messages "Internal Service Error" or "Service Unavailable." We are investigating the root cause and will update this incident as we learn more.

  2. monitoring Jun 29, 2026, 05:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 06:52 PM UTC

    This incident has been resolved.

  4. postmortem Jul 01, 2026, 05:10 PM UTC

    **What happened** On June 29, 2026, users attempting to log in to the Visitor Access web portal experienced performance degradation and timeouts. The Check In Kiosk iOS app was not affected. **Root cause** The login permission cache was storing too much data in a single entry, which exceeded the maximum allowed request size and made the web portal effectively unavailable. **Resolution** We have increased the granularity of our caching, which resolves the issue and improves overall performance for permission-gated requests throughout the application.

Read the full incident report →

Minor May 29, 2026

SMS Verification

Detected by Pingoru
May 29, 2026, 07:25 AM UTC
Resolved
May 29, 2026, 12:32 PM UTC
Duration
5h 7m
Affected: SMS Notifications
Timeline · 2 updates
  1. investigating May 29, 2026, 07:25 AM UTC

    We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/ We will update this incident when more information is made available.

  2. resolved May 29, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 26, 2026

Live Agent Chat degraded performance

Detected by Pingoru
May 26, 2026, 05:11 PM UTC
Resolved
May 26, 2026, 06:34 PM UTC
Duration
1h 22m
Timeline · 3 updates
  1. investigating May 26, 2026, 05:11 PM UTC

    We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/ We will update this incident when more information is made available.

  2. investigating May 26, 2026, 06:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 26, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

SMS Message Delivery

Detected by Pingoru
May 08, 2026, 10:10 AM UTC
Resolved
May 08, 2026, 01:34 PM UTC
Duration
3h 23m
Affected: SMS Notifications
Timeline · 3 updates
  1. investigating May 08, 2026, 10:10 AM UTC

    We're investigating an intermittent issue with SMS message delivery

  2. resolved May 08, 2026, 01:34 PM UTC

    This incident has been resolved.

  3. postmortem May 08, 2026, 06:12 PM UTC

    Our monitoring system triggered an alert that indicated a potential service disruption to SMS delivery. After investigation, we confirmed that all systems were operating normally throughout this period. The alert was caused by overly aggressive monitor thresholds, not an actual service issue. We are tuning our alerting to reduce false positives.

Read the full incident report →

Notice May 7, 2026

Emergency Calling Integration Degraded

Detected by Pingoru
May 07, 2026, 01:41 AM UTC
Resolved
May 07, 2026, 04:13 AM UTC
Duration
2h 32m
Affected: Emergency Calling
Timeline · 4 updates
  1. identified May 07, 2026, 01:41 AM UTC

    We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/ We will update this incident when more information is made available.

  2. investigating May 07, 2026, 01:45 AM UTC

    We are currently investigating this issue.

  3. monitoring May 07, 2026, 01:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2026, 04:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Critical Outage - Visitor Aware

Detected by Pingoru
Nov 18, 2025, 01:39 PM UTC
Resolved
Nov 18, 2025, 08:20 PM UTC
Duration
6h 40m
Timeline · 8 updates
  1. investigating Nov 18, 2025, 01:39 PM UTC

    Visitor Aware is currently down due to issues with our third party provider Cloudflare. They are working to get the issued resolved and we will keep you updated on their progress.

  2. identified Nov 18, 2025, 01:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 18, 2025, 02:45 PM UTC

    Cloudflare has implemented a fix. We will continue to post updates as we monitor their progress.

  4. monitoring Nov 18, 2025, 03:47 PM UTC

    Cloudflare appears to resolved their issue but not yet given the all clear. We will continue to monitor their progress.

  5. monitoring Nov 18, 2025, 04:45 PM UTC

    We are continuing to monitor Cloudflare as they make progress on their issue.

  6. monitoring Nov 18, 2025, 05:43 PM UTC

    Cloudflare is continuing to make progress on their recovery.

  7. monitoring Nov 18, 2025, 07:13 PM UTC

    We are still waiting to hear back from Cloudflare that they have resolved all issues. All indications are that everything is back to normal.

  8. resolved Nov 18, 2025, 08:20 PM UTC

    The Cloudflare issue has been resolved.

Read the full incident report →

Minor October 20, 2025

Visitor Aware - service disruption due to cloud provider incident

Detected by Pingoru
Oct 20, 2025, 07:28 PM UTC
Resolved
Oct 21, 2025, 12:16 AM UTC
Duration
4h 47m
Affected: Visitor Aware
Timeline · 4 updates
  1. investigating Oct 20, 2025, 07:28 PM UTC

    Visitor Aware is currently experiencing extended processing times and inconsistent facial recognition matching due to the ongoing cloud provider outage. We are monitoring the situation and will update when we learn more.

  2. monitoring Oct 20, 2025, 07:31 PM UTC

    We are monitoring the situation and will update when we learn more.

  3. monitoring Oct 20, 2025, 11:22 PM UTC

    Our cloud provider is reporting that their service has recovered. While there may be some increased latency, we believe service should be back to normal soon. We'll continue to monitor for the next hour.

  4. resolved Oct 21, 2025, 12:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Service disruption due to cloud provider incident

Detected by Pingoru
Oct 20, 2025, 08:53 AM UTC
Resolved
Oct 20, 2025, 11:03 AM UTC
Duration
2h 10m
Affected: Email Notifications
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 08:53 AM UTC

    InformaCast Fusion is currently experiencing a service interruption due to a widespread incident reported by our cloud provider. At this time Fusion cannot send SMS messages, place phone calls, or send email. Our engineers are aware of the issue and are continuing to monitor the situation closely. We will update this incident when we learn more.

  2. monitoring Oct 20, 2025, 09:55 AM UTC

    InformaCast Fusion is now able to send SMS messages and place calls reliably. Email send are succeeding, but inconsistent delivery times are noted. We will update this incident when we learn more.

  3. monitoring Oct 20, 2025, 10:05 AM UTC

    All Fusion notification channels are responding normally. We will continue to monitor the situation for next hour to ensure there are no lingering issues.

  4. resolved Oct 20, 2025, 11:03 AM UTC

    All InformaCast Fusion functionality has been restored and returned to normal.

Read the full incident report →

Major September 17, 2025

Visitor Aware - Desktop Print Helper automatic badge printing Impacted

Detected by Pingoru
Sep 17, 2025, 02:33 PM UTC
Resolved
Sep 17, 2025, 04:57 PM UTC
Duration
2h 23m
Affected: Visitor Aware
Timeline · 3 updates
  1. investigating Sep 17, 2025, 02:33 PM UTC

    Visitor Aware is currently experiencing an issue with badges not being automatically printed through the Desktop Print Helper app. This impacts version 2.1.3 of Print Helper and 12.2.6 of the web portal. The team is investigating the issue.

  2. investigating Sep 17, 2025, 04:56 PM UTC

    With the release of version 12.2.6 last night, an update to the format of our visitor and student badges caused an error with current and previous Desktop Print Helper Versions (2.1.3 and previous). This resulted in certain dashboard updates to fail, and caused badges to not print automatically when using Desktop Print Helper to process print jobs. This change has been reverted so that Desktop Print Helper continues to work with version 12.2.6. To address this, we will update the badge formatting fix so that it is compatible with previous Desktop Print Helper versions.

  3. resolved Sep 17, 2025, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2025

InformaCast Fusion: Android Push Notifications Impacted

Detected by Pingoru
Sep 02, 2025, 11:35 PM UTC
Resolved
Sep 03, 2025, 02:23 PM UTC
Duration
14h 48m
Affected: Android Push Notifications
Timeline · 4 updates
  1. investigating Sep 02, 2025, 11:35 PM UTC

    We have identified an issue where some android devices are not receiving push notifications as a recipient of notifications in InformaCast Fusion. The issue is currently still under investigation.

  2. monitoring Sep 02, 2025, 11:49 PM UTC

    We have swapped out a copy of one of our services, as we believe the issue is transient at this time. Both monitoring and root cause analysis are ongoing. We will resolve the incident when we are confident that Android pushes are no longer failing.

  3. resolved Sep 03, 2025, 02:23 PM UTC

    This incident has been resolved.

  4. postmortem Sep 04, 2025, 03:41 PM UTC

    During our investigation of this issue, we discovered a programming error with our message delivery code, that, in certain instances, caused it to stall indefinitely. We have isolated the issue and are deploying a fix to prevent it from happening again. We apologize for service disruptions caused by this incident.

Read the full incident report →

Minor August 21, 2025

Degraded Microsoft Teams Integration Scenario Sending

Detected by Pingoru
Aug 21, 2025, 09:45 PM UTC
Resolved
Sep 09, 2025, 02:57 PM UTC
Duration
18d 17h
Affected: Microsoft Teams
Timeline · 3 updates
  1. monitoring Aug 21, 2025, 09:45 PM UTC

    Users attempting to use the Microsoft Teams integration with InformaCast to send scenarios may experience a problem where dropdowns display options from previous questions in the sending workflow rather than the current question. This prevents the user from selecting a valid response and sending the scenario. We've investigated and currently believe this to be an issue within recent versions of Microsoft Teams clients, not an error within our integration. We'll continue to monitor and investigate, and we'll update here when we have more information.

  2. monitoring Sep 03, 2025, 02:50 PM UTC

    Our engineers are in correspondence with Microsoft support about this issue. At this time, scenario sending from Microsoft Teams clients is still impacted. We'll update when we know more.

  3. resolved Sep 09, 2025, 02:57 PM UTC

    Microsoft has confirmed the unexpected behavior while sending scenarios from their Teams clients is a defect within their system. Because the issue is external to us, we don't have a timeline for this issue to be resolved. Please refer to this Singlewire Knowledge Base article for the most up-to-date status on this issue: https://support.singlewire.com/s/article/Unable-to-send-scenario-from-Microsoft-Teams-because-scenario-question-displays-incorrect-options

Read the full incident report →