Singlewire Software experienced a notice incident on June 29, 2026 affecting Visitor Aware, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Visitor Aware
Update timeline
- investigating Jun 29, 2026, 04:34 PM UTC
We are currently experiencing an outage on app.visitor-aware.com. Attempts to access Visitor Aware result in the messages "Internal Service Error" or "Service Unavailable." We are investigating the root cause and will update this incident as we learn more.
- monitoring Jun 29, 2026, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 06:52 PM UTC
This incident has been resolved.