Singlewire Software incident

Visitor Aware - service disruption due to cloud provider incident

Minor Resolved View vendor source →

Singlewire Software experienced a minor incident on October 20, 2025 affecting Visitor Aware, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:28 PM UTC
Resolved
Oct 21, 2025, 12:16 AM UTC
Duration
4h 47m
Detected by Pingoru
Oct 20, 2025, 07:28 PM UTC

Affected components

Visitor Aware

Update timeline

  1. investigating Oct 20, 2025, 07:28 PM UTC

    Visitor Aware is currently experiencing extended processing times and inconsistent facial recognition matching due to the ongoing cloud provider outage. We are monitoring the situation and will update when we learn more.

  2. monitoring Oct 20, 2025, 07:31 PM UTC

    We are monitoring the situation and will update when we learn more.

  3. monitoring Oct 20, 2025, 11:22 PM UTC

    Our cloud provider is reporting that their service has recovered. While there may be some increased latency, we believe service should be back to normal soon. We'll continue to monitor for the next hour.

  4. resolved Oct 21, 2025, 12:16 AM UTC

    This incident has been resolved.