Singlewire Software incident
Distribution Lists Editing Unavailable for Non-Administrator Users
Singlewire Software experienced a minor incident on July 30, 2026 affecting Rest API, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:41 PM UTC
We are currently investigating this issue.
- identified Jul 30, 2026, 05:19 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 30, 2026, 08:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 09:42 PM UTC
This incident has been resolved.
- postmortem Jul 31, 2026, 01:44 PM UTC
**What Happened** On July 30, 2026, non-administrative users who should have access to edit distribution lists could not do that via the InformaCast web application. Access to update distribution lists through the API or by administrative users was not impacted. **Root Cause** We made changes to the distribution lists pages that were released on July 29, 2026. These changes were intended as a simple update to the form, but they introduced a request to retrieve information inaccessible to most non-administrator users, including those with the Notification Sender permissions set. **Resolution** We updated the form to correctly gate information intended for administrators, which in turn restored the ability for non-administrators to access the form. To safeguard against similar issues with our permissions in the future, we will be updating our automated testing to better cover non-administrator access throughout our application.