Singlewire Software incident

Live Agent Chat degraded performance

Notice Resolved View vendor source →

Singlewire Software experienced a notice incident on May 26, 2026, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 05:11 PM UTC
Resolved
May 26, 2026, 06:34 PM UTC
Duration
1h 22m
Detected by Pingoru
May 26, 2026, 05:11 PM UTC

Update timeline

  1. investigating May 26, 2026, 05:11 PM UTC

    We have received reports from RapidSOS of elevated errors that may prevent Emergency Calling from working with InformaCast. For additional information, please visit: https://status.rapidsos.com/ We will update this incident when more information is made available.

  2. investigating May 26, 2026, 06:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 26, 2026, 06:34 PM UTC

    This incident has been resolved.