Singlewire Software incident

InformaCast Fusion: Android Push Notifications Impacted

Major Resolved View vendor source →

Singlewire Software experienced a major incident on September 2, 2025 affecting Android Push Notifications, lasting 14h 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 11:35 PM UTC
Resolved
Sep 03, 2025, 02:23 PM UTC
Duration
14h 48m
Detected by Pingoru
Sep 02, 2025, 11:35 PM UTC

Affected components

Android Push Notifications

Update timeline

  1. investigating Sep 02, 2025, 11:35 PM UTC

    We have identified an issue where some android devices are not receiving push notifications as a recipient of notifications in InformaCast Fusion. The issue is currently still under investigation.

  2. monitoring Sep 02, 2025, 11:49 PM UTC

    We have swapped out a copy of one of our services, as we believe the issue is transient at this time. Both monitoring and root cause analysis are ongoing. We will resolve the incident when we are confident that Android pushes are no longer failing.

  3. resolved Sep 03, 2025, 02:23 PM UTC

    This incident has been resolved.

  4. postmortem Sep 04, 2025, 03:41 PM UTC

    During our investigation of this issue, we discovered a programming error with our message delivery code, that, in certain instances, caused it to stall indefinitely. We have isolated the issue and are deploying a fix to prevent it from happening again. We apologize for service disruptions caused by this incident.