Singlewire Software experienced a notice incident on November 18, 2025, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 18, 2025, 01:39 PM UTC
Visitor Aware is currently down due to issues with our third party provider Cloudflare. They are working to get the issued resolved and we will keep you updated on their progress.
- identified Nov 18, 2025, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 02:45 PM UTC
Cloudflare has implemented a fix. We will continue to post updates as we monitor their progress.
- monitoring Nov 18, 2025, 03:47 PM UTC
Cloudflare appears to resolved their issue but not yet given the all clear. We will continue to monitor their progress.
- monitoring Nov 18, 2025, 04:45 PM UTC
We are continuing to monitor Cloudflare as they make progress on their issue.
- monitoring Nov 18, 2025, 05:43 PM UTC
Cloudflare is continuing to make progress on their recovery.
- monitoring Nov 18, 2025, 07:13 PM UTC
We are still waiting to hear back from Cloudflare that they have resolved all issues. All indications are that everything is back to normal.
- resolved Nov 18, 2025, 08:20 PM UTC
The Cloudflare issue has been resolved.