Singlewire Software experienced a notice incident on May 8, 2026 affecting SMS Notifications, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
SMS Notifications
Update timeline
- investigating May 08, 2026, 10:10 AM UTC
We're investigating an intermittent issue with SMS message delivery
- resolved May 08, 2026, 01:34 PM UTC
This incident has been resolved.
- postmortem May 08, 2026, 06:12 PM UTC
Our monitoring system triggered an alert that indicated a potential service disruption to SMS delivery. After investigation, we confirmed that all systems were operating normally throughout this period. The alert was caused by overly aggressive monitor thresholds, not an actual service issue. We are tuning our alerting to reduce false positives.