Singlewire Software incident
Channel Delivery Slowdowns and Failures
Singlewire Software experienced a minor incident on August 13, 2026 affecting Android Push Notifications and Emergency Calling and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 08:47 PM UTC
We've detected slowdowns and potential failures in notification delivery across many channels. Those channels include: - SMS messages - Phone calls - Emails - Push notifications to mobile apps - All on-premises devices, including speakers This may also impact authentication and general platform access. Our engineers are working to understand the scope of the issue and find a fix. We'll provide an update when we know more.
- monitoring Aug 13, 2026, 10:07 PM UTC
We've failed over on the impacted service, and we believe service should be restored at this point. We'll continue to monitor overnight and provide an update in the morning when we have more information about the root cause of the service disruption.
- monitoring Aug 14, 2026, 01:54 PM UTC
We're continuing to monitor to ensure we've completely recovered, and we'll give another update before 2PM CDT.
- monitoring Aug 14, 2026, 06:40 PM UTC
Service has been restored, and we believe we've addressed the root cause. However, because of the intermittent nature of the issue, we're going to continue to monitor for the rest of the business day.
- resolved Aug 14, 2026, 09:41 PM UTC
This incident has been resolved.