Singlewire Software incident
Service disruption due to cloud provider incident
Singlewire Software experienced a notice incident on October 20, 2025 affecting Email Notifications, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 08:53 AM UTC
InformaCast Fusion is currently experiencing a service interruption due to a widespread incident reported by our cloud provider. At this time Fusion cannot send SMS messages, place phone calls, or send email. Our engineers are aware of the issue and are continuing to monitor the situation closely. We will update this incident when we learn more.
- monitoring Oct 20, 2025, 09:55 AM UTC
InformaCast Fusion is now able to send SMS messages and place calls reliably. Email send are succeeding, but inconsistent delivery times are noted. We will update this incident when we learn more.
- monitoring Oct 20, 2025, 10:05 AM UTC
All Fusion notification channels are responding normally. We will continue to monitor the situation for next hour to ensure there are no lingering issues.
- resolved Oct 20, 2025, 11:03 AM UTC
All InformaCast Fusion functionality has been restored and returned to normal.