Important Update from ShopBoss

Update timeline

1. investigating Aug 12, 2026, 09:08 PM UTC

   We are currently experiencing a product performance issue causing some Shop Boss customers to be unable to print invoices or collect customer signatures. We’re sorry for the inconvenience and are working to resolve the issue. Thank you for your patience while we work on it! For updates, please follow here on our status page. If you have urgent questions or need further support, please reach out to our support team at [email protected] or by calling (858) 299-3859.

2. monitoring Aug 12, 2026, 09:19 PM UTC

   We are starting to see resolution and access to printing services restored. We are monitoring the recovery and will provide additional updates as needed.

3. resolved Aug 12, 2026, 09:53 PM UTC

   The product performance issue impacting the ability to print invoices or collect customer signatures has now been resolved, and the program is functioning normally. We thank you for your continued patience while our team worked to quickly resolve the issue! If you’re still experiencing invoice issues, please reach out to our support team at [email protected] or by calling (858) 299-3859 so that we can troubleshoot and assist. For future updates on your Shop Boss system, please follow and bookmark our status page.