Shop Boss incident

Important Update from ShopBoss

Resolved after 2 hours 46 minutes, affecting Catalog Services, on September 15, 2026.

resolved Sep 15, 2026, 05:06 PM UTC

We’re happy to share that the integration interruption with PartsTech has now been resolved on their end, and the program is functioning normally for all users! Thank you for your patience. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859.

Started
Sep 15, 2026, 02:20 PM UTC
Resolved
Sep 15, 2026, 05:06 PM UTC
Duration
2h 46m
Detected by Pingoru
Sep 15, 2026, 02:20 PM UTC

Affected components

Catalog Services

Update timeline

  1. investigating Sep 15, 2026, 02:20 PM UTC

    Our integration partner, PartsTech, is experiencing a product performance issue, affecting some of our users. We are working with PartsTech to help resolve it. We’ll provide an update on this issue no later than tomorrow, September 16th at 11 am ET. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859. For updates, please follow our status page: https://status.shopbosspro.com

  2. resolved Sep 15, 2026, 05:06 PM UTC

    We’re happy to share that the integration interruption with PartsTech has now been resolved on their end, and the program is functioning normally for all users! Thank you for your patience. If you’re continuing to experience issues, please feel free to reach out to our support team at [email protected] or by calling (858) 299.3859.

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