Shipwire Outage History

Started Apr 19, 2026, 08:42 PM UTC· resolved Apr 20, 2026, 03:09 PM UTC

No vendor updates were posted for this incident.

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Started Dec 22, 2025, 11:40 PM UTC· resolved Dec 22, 2025, 11:40 PM UTC

1. resolved Dec 22, 2025, 11:40 PM UTC

   Shipwire customers, as a result of the recent acquisition of ParcelForce by Royal Mail, Shipwire will be decommissioning all ParcelForce service levels by 1/1/2026. Suitable alternatives are in place and we expect no disruption to service. Thank you, Shipwire Transportation

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Started Nov 12, 2025, 10:04 PM UTC· resolved Nov 13, 2025, 04:41 PM UTC

1. monitoring Nov 12, 2025, 10:04 PM UTC

   We are currently experiencing issues with the Shipwire platform search bar failing to return results for some orders created on 11/12/2025. We are actively working on a fix. A current workaround is to use Activity History to view those selected orders. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

2. resolved Nov 13, 2025, 04:41 PM UTC

   This is Resolved.

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Started Oct 15, 2025, 07:05 PM UTC· resolved Dec 22, 2025, 07:08 AM UTC

1. monitoring Oct 15, 2025, 07:05 PM UTC

   We will be conducting scheduled maintenance on our Shipwire Production environment on Friday, October 17, 2025, beginning at 5:00 PM PST. Maintenance will take about two hours, and we expect no downtime during the maintenance window. This maintenance is part of our ongoing efforts to improve system performance and security. No action is required on your part. If you have any questions or encounter issues, please reach out to Shipwire Customer Care at [email protected]

2. resolved Dec 22, 2025, 07:08 AM UTC

   This is completed.

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Started Aug 07, 2025, 04:45 AM UTC· resolved Aug 21, 2025, 11:53 PM UTC

1. monitoring Aug 07, 2025, 04:45 AM UTC

   We were facing an issue where customers were not able to access Shipwire UI / APIs. The issue seems to be resolved but we are monitoring to ensure that there is no further impact. We will share updates as soon as they are available. We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at [email protected]

2. monitoring Aug 08, 2025, 04:43 PM UTC

   This is resolved.

3. monitoring Aug 21, 2025, 11:19 PM UTC

   Marking as Resolved.

4. resolved Aug 21, 2025, 11:24 PM UTC

   Marking as Resolved.

5. resolved Aug 21, 2025, 11:53 PM UTC

   Shipwire applications and APIs are fully operational

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Started Jul 11, 2025, 06:24 PM UTC· resolved Jul 11, 2025, 06:24 PM UTC

1. resolved Jul 11, 2025, 06:24 PM UTC

   Shipwire Customers, in June, we advised that there would likely be rate increases to select USPS service levels effective July 13th. Please consider this message confirmation that the Postal Regulatory Commission has approved the rate increases and rates will increase on July 13th. The services that will see rate increases are Priority Mail and First Class. Original Message Below: Dear Valued Customer, We would like to inform you that the U.S. Postal Service has announced proposed changes to its shipping service rates, scheduled to take effect on July 13, 2025. While these changes are still pending approval from the USPS Board of Governors and the Postal Regulatory Commission (PRC), we anticipate approval will be granted soon. The proposed adjustments include the following average increases: Priority Mail: +6.3% Priority Mail Express: +6.3% USPS Ground Advantage: +7.1% Parcel Select: +7.6% If you have any questions, please contact your Client Program Manager or the Shipwire Customer Care Team at [email protected]. Sincerely, Shipwire Customer Care Team

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Started Jul 01, 2025, 10:04 AM UTC· resolved Jul 01, 2025, 10:54 AM UTC

1. investigating Jul 01, 2025, 10:04 AM UTC

   Hello, Our Lancaster and Reno JD fulfilment facilities are experiencing some networking issues which is preventing orders from being processed at these locations. We are working with our partners to reestablish order flow to those facilities and will provide further updates shortly. We apologize for any inconvenience this may be causing. If you have any questions or concerns, please don't hesitate to reach out to our Customer Care team at [email protected]

2. resolved Jul 01, 2025, 10:51 AM UTC

   This is resolved. Order processing has been restored for both the facilities, and we are seeing orders submit to the warehouses for shipping. We apologize for any inconvenience this may have caused. For any questions or concerns please contact Shipwire Customer Care at [email protected]

3. resolved Jul 01, 2025, 10:54 AM UTC

   Issue is resolved.

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Started Jun 25, 2025, 08:10 PM UTC· resolved Aug 28, 2025, 05:02 PM UTC

1. monitoring Jun 25, 2025, 08:10 PM UTC

   Please be advised that Iran, Iraq, and Israel have been blocked as destination country for major carriers in the US due to the ongoing conflict in the Middle East.

2. resolved Aug 28, 2025, 05:02 PM UTC

   Issue resolved

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Started Jun 24, 2025, 05:07 PM UTC· resolved Aug 28, 2025, 04:20 PM UTC

1. investigating Jun 24, 2025, 05:07 PM UTC

   We will be conducting scheduled maintenance on our Shipwire Production environment on Thursday, July 10, 2025, beginning at 1:00 AM PST. Maintenance will take about an hour and while no downtime is expected, but there may be a brief service interruption of up to 60 seconds during the upgrade process. This maintenance is part of our ongoing efforts to improve system performance and reliability. No action is required on your part. If you have any questions or encounter issues, please reach out to Shipwire Customer Care at [email protected]

2. resolved Aug 28, 2025, 04:20 PM UTC

   Issue has been resolved.

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Started Jun 24, 2025, 05:06 PM UTC· resolved Aug 28, 2025, 04:20 PM UTC

1. identified Jun 24, 2025, 05:06 PM UTC

   We will be conducting scheduled maintenance on our Shipwire Beta environment on Monday, June 30, 2025, beginning at 1:30 AM PST. Maintenance will take about an hour and while no downtime is expected, but there may be a brief service interruption of up to 60 seconds during the upgrade process. This maintenance is part of our ongoing efforts to improve system performance and reliability. No action is required on your part. If you have any questions or encounter issues, please reach out to Shipwire Customer Care at [email protected]

2. resolved Aug 28, 2025, 04:20 PM UTC

   Issue has been resolved.

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Started Jun 19, 2025, 02:39 PM UTC· resolved Aug 28, 2025, 05:02 PM UTC

1. monitoring Jun 19, 2025, 02:39 PM UTC

   Shipments to Israel from the Shenzen warehouse are suspended due to the ongoing conflict. We expect that the list of carriers/services implementing similar suspensions may increase.

2. resolved Aug 28, 2025, 05:02 PM UTC

   Issue resolved

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Started Jun 12, 2025, 07:36 PM UTC· resolved Jun 24, 2025, 05:05 PM UTC

1. investigating Jun 12, 2025, 07:36 PM UTC

   Hello, Due to Google Cloud experiencing some technical issues mentioned in https://status.cloud.google.com/regional/americas , some customers may have issues connecting to our site or the Shipwire API. We are monitoring the situation and will provide further updates as the come. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

2. monitoring Jun 13, 2025, 01:10 AM UTC

   Google Cloud has restored services and we are no longer seeing some customers unable to access the Shipwire UI or the API. We will continue to monitor the situation and let you know if there are any further developments. Once again we apologize for any inconvenience this may caused. For any questions or concerns please contact Shipwire Customer Care at [email protected]

3. monitoring Jun 24, 2025, 05:04 PM UTC

   The issue has been resolved.

4. resolved Jun 24, 2025, 05:05 PM UTC

   .

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Started May 30, 2025, 05:07 PM UTC· resolved Jun 03, 2025, 08:48 PM UTC

1. monitoring May 30, 2025, 05:07 PM UTC

   We have identified an issue where International Orders are displaying the incorrect Total Shipping and Handling Charges in the UI. Please rest assured that this is only a display issue and we are charging the right amount for all our Shipwire Orders. We are currently working on fixing the issue, and will update once we have the fix. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

2. resolved Jun 03, 2025, 08:48 PM UTC

   This is fixed now. The orders are now correctly displaying the breakdown of the charges.

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Started May 27, 2025, 03:31 PM UTC· resolved May 27, 2025, 03:40 PM UTC

1. monitoring May 27, 2025, 03:31 PM UTC

   We are facing an issue where customers are not able to login to Shipwire UI. We are actively working on resolving this issue and will share updates as soon as they are available. We appreciate your patience and apologize for any inconvenience this may be causing. For any questions or concerns please contact Shipwire Customer Care at [email protected]

2. resolved May 27, 2025, 03:40 PM UTC

   This issue is Resolved now. We are actively monitoring the system, to ensure the issue does not occur again.

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Started May 20, 2025, 07:11 PM UTC· resolved May 20, 2025, 09:27 PM UTC

1. monitoring May 20, 2025, 07:11 PM UTC

   We are currently facing an issue with Orders not submitting to few of our Warehouses. These are the WHs affected. Kemps Creek Ceva Mississauga, CAN Richmond, CAN Waalwijk, NLD Mira Loma, CA Jonestown, PA Carol Stream, IL Millington, TN Carrollton, TX Shenzhen, CHN Rancho Cucamonga-B, CA Miami, FL Rancho Cucamonga-A, CA Boras, SWE Harrisburg-A Harrisburg-B We are monitoring the issue and we will update once the Order flow resumes. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

2. resolved May 20, 2025, 09:27 PM UTC

   The orders are now submitting to the WHs. We are continuing to monitor if the issue resurfaces again. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]

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Started Apr 21, 2025, 04:49 PM UTC· resolved Aug 28, 2025, 05:02 PM UTC

1. monitoring Apr 21, 2025, 04:49 PM UTC

   Hongkong Post has halted acceptance of shipments with United States destination. Concurrently, the United States has been disabled as a destination for Hongkong Post shipments in Shipwire.

2. resolved Aug 28, 2025, 05:02 PM UTC

   Issue resolved

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Started Apr 21, 2025, 01:13 PM UTC· resolved Aug 28, 2025, 05:02 PM UTC

1. monitoring Apr 21, 2025, 01:13 PM UTC

   Effective April 5, 2025, all shipments to the U.S. with a declared customs value over USD 800 require formal entry processing - down from the previous USD 2,500 threshold due to new U.S. Customs regulations. This change has caused a surge in formal customs clearances, which we are handling around the clock. While DHL is working diligently to scale up and manage this increase, shipments over USD 800—regardless of origin—may experience multi-day delays. To manage this, starting Monday, April 21, 2025, and until further notice, DHL will temporarily suspend B2C shipments to private individuals in the U.S. where the declared value exceeds USD 800. Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the temporary suspension, though they may also face delays. This is a temporary measure, and DHL will share updates as the situation evolves. DHL Announcement : https://www.dhl.com/us-en/home/important-information/2025/shipments-to-the-united-states-with-a-customs-value-exceeding-usd-800.html

2. resolved Aug 28, 2025, 05:02 PM UTC

   Issue resolved

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Started Apr 11, 2025, 07:14 PM UTC· resolved Apr 14, 2025, 08:46 PM UTC

1. investigating Apr 11, 2025, 07:14 PM UTC

   We have discovered an issue where attempts to create a new Shipwire to Shopify App integration are failing. This is only for new connections and does not impact any existing Shipwire Shopify App integrations. Our team is actively working on a fix to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Should you have any questions or concerns, please do not hesitate to contact Shipwire Customer Care at [email protected]. Thank you for your continued support.

2. identified Apr 14, 2025, 02:15 PM UTC

   We have identified a fix and will be releasing it today. We apologize for any inconvenience this may cause and appreciate your understanding and patience. Should you have any questions or concerns, please do not hesitate to contact Shipwire Customer Care at [email protected].

3. resolved Apr 14, 2025, 08:46 PM UTC

   This is Resolved now.

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