Shipwire incident
Display issue in Total costs in the Orders Details page
Resolved after 4 days 3 hours, affecting Dashboard and Merchant Application and 1 more, on May 30, 2025.
This is fixed now. The orders are now correctly displaying the breakdown of the charges.
Affected components
Update timeline
- monitoring May 30, 2025, 05:07 PM UTC
We have identified an issue where International Orders are displaying the incorrect Total Shipping and Handling Charges in the UI. Please rest assured that this is only a display issue and we are charging the right amount for all our Shipwire Orders. We are currently working on fixing the issue, and will update once we have the fix. We appreciate your understanding and cooperation. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]
- resolved Jun 03, 2025, 08:48 PM UTC
This is fixed now. The orders are now correctly displaying the breakdown of the charges.
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