Shipwire experienced a minor incident on June 12, 2025 affecting REST API (API v3) and Webhooks and 1 more component, lasting 11d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:36 PM UTC
Hello, Due to Google Cloud experiencing some technical issues mentioned in https://status.cloud.google.com/regional/americas , some customers may have issues connecting to our site or the Shipwire API. We are monitoring the situation and will provide further updates as the come. We apologize for any inconvenience this may cause. For any questions or concerns please contact Shipwire Customer Care at [email protected]
- monitoring Jun 13, 2025, 01:10 AM UTC
Google Cloud has restored services and we are no longer seeing some customers unable to access the Shipwire UI or the API. We will continue to monitor the situation and let you know if there are any further developments. Once again we apologize for any inconvenience this may caused. For any questions or concerns please contact Shipwire Customer Care at [email protected]
- monitoring Jun 24, 2025, 05:04 PM UTC
The issue has been resolved.
- resolved Jun 24, 2025, 05:05 PM UTC
.