Shipwire incident
Important update regarding DHL shipments to the United States with a customs value exceeding USD 800
Resolved after 129 days 3 hours, affecting DHL Express, on April 21, 2025.
Effective April 5, 2025, all shipments to the U.S. with a declared customs value over USD 800 require formal entry processing - down from the previous USD 2,500 threshold due to new U.S. Customs regulations. This change has caused a surge in formal customs clearances, which we are handling around the clock. While DHL is working diligently to scale up and manage this increase, shipments over USD 800—regardless of origin—may experience multi-day delays. To manage this, starting Monday, April 21, 2025, and until further notice, DHL will temporarily suspend B2C shipments to private individuals in the U.S. where the declared value exceeds USD 800. Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the temporary suspension, though they may also face delays. This is a temporary measure, and DHL will share updates as the situation evolves. DHL Announcement : https://www.dhl.com/us-en/home/important-information/2025/shipments-to-the-united-states-with-a-customs-value-exceeding-usd-800.html
Affected components
Update timeline
- monitoring Apr 21, 2025, 01:13 PM UTC
Effective April 5, 2025, all shipments to the U.S. with a declared customs value over USD 800 require formal entry processing - down from the previous USD 2,500 threshold due to new U.S. Customs regulations. This change has caused a surge in formal customs clearances, which we are handling around the clock. While DHL is working diligently to scale up and manage this increase, shipments over USD 800—regardless of origin—may experience multi-day delays. To manage this, starting Monday, April 21, 2025, and until further notice, DHL will temporarily suspend B2C shipments to private individuals in the U.S. where the declared value exceeds USD 800. Business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the temporary suspension, though they may also face delays. This is a temporary measure, and DHL will share updates as the situation evolves. DHL Announcement : https://www.dhl.com/us-en/home/important-information/2025/shipments-to-the-united-states-with-a-customs-value-exceeding-usd-800.html
- resolved Aug 28, 2025, 05:02 PM UTC
Issue resolved
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