Shippit incident

Investigating – PeopleVox (PVX) Order Issues

Resolved after 26 minutes, affecting 3rd Party Services and Insights (Insights — Primary Data Center), on October 21, 2026.

investigating Oct 21, 2026, 11:13 PM UTC

We’ve identified an issue affecting orders coming through the PeopleVox (PVX) integration, starting at approximately 3:30am AEDT today. Merchants using PVX may be experiencing failures when orders sync or attempt to book with carriers. Our team is actively investigating the root cause and will share an update as soon as we have more information.

Started
Oct 21, 2026, 11:13 PM UTC
Resolved
Oct 21, 2026, 11:40 PM UTC
Duration
26m
Detected by Pingoru
Oct 21, 2026, 11:13 PM UTC

Affected components

3rd Party ServicesInsights (Insights — Primary Data Center)

Update timeline

  1. investigating Oct 21, 2026, 11:13 PM UTC

    We’ve identified an issue affecting orders coming through the PeopleVox (PVX) integration, starting at approximately 3:30am AEDT today. Merchants using PVX may be experiencing failures when orders sync or attempt to book with carriers. Our team is actively investigating the root cause and will share an update as soon as we have more information.

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