Shift4 Outage History
Shift4 is up right nowPingoru has recorded 56 incidents for Shift4: 31 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 77 of 720 (11%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 3 | 54 of 720 (8%) |
| July 2026 | 4 | 11 of 744 (1%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 4 | 3 of 720 (0%) |
| October 2026 | 7 | 177 of 744 (24%) |
| November 2026 | 1 | 2 of 50 (3%) |
Incidents, newest first
Major November 1, 2026 Tip Adjustments Issue Due To Daylight Savings 1h 32m Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine Mobile, Shift4 Dine Online Ordering and 1 more
Started Nov 01, 2026, 01:12 PM UTC· resolved Nov 01, 2026, 02:44 PM UTC
- identified Nov 01, 2026, 01:12 PM UTC
Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.
- resolved Nov 01, 2026, 02:44 PM UTC
The incident has been resolved. If you have any questions about tip adjustments, please call into support.
Critical October 28, 2026 Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026. 3h 4m Telus Cellular Service
Started Oct 28, 2026, 08:39 PM UTC· resolved Oct 28, 2026, 11:43 PM UTC
- identified Oct 28, 2026, 08:39 PM UTC
Incident: Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices. Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.
- monitoring Oct 28, 2026, 09:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2026, 11:43 PM UTC
The incident has been resolved.
Major October 25, 2026 Shift4 One & Duo 3d 4h Shift4 One
Started Oct 25, 2026, 11:19 AM UTC· resolved Oct 28, 2026, 03:39 PM UTC
- investigating Oct 25, 2026, 11:19 AM UTC
Shift4 is investigating reports of degraded performance on our S4 Dine. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- investigating Oct 25, 2026, 11:24 AM UTC
We have determined that Shift4 One might be partially unavailable in the UK, Ireland & Portugal
- investigating Oct 25, 2026, 12:09 PM UTC
We are still actively investigating the issue that is affecting the UK, Ireland & Portugal and working on a permanent fix. In the meantime, we recommend manually changing the time zone back to +1 (UTC) as a temporary workaround. Other merchants can disregard this incident Once further feedback is available, we will let you know.
- investigating Oct 25, 2026, 12:53 PM UTC
As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.
- identified Oct 25, 2026, 01:16 PM UTC
As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One & Shift4 Duo devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.
- monitoring Oct 25, 2026, 01:46 PM UTC
A fix has been implemented across UK, Ireland, and Portugal. We are monitoring the results.
- monitoring Oct 25, 2026, 02:26 PM UTC
We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Oct 26, 2026, 02:24 PM UTC
We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Oct 26, 2026, 02:25 PM UTC
We are aware of an issue affecting some Shift4 One and Duo devices that may cause the displayed time to be incorrect. Transactions will continue to process normally. What you need to know: 1. Please do not change the device timezone or other time settings. Changing these settings may prevent the device from processing transactions. 2. No action is required if your device is displaying the incorrect time. 3. The correct time will be restored automatically when the permanent update is deployed. Our team is actively working to resolve the display issue as quickly as possible. If you have already changed the time or time zone settings and your device is no longer processing transactions, please contact Shift4 Support for assistance. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- resolved Oct 28, 2026, 03:39 PM UTC
The incident has been resolved.
Minor October 22, 2026 Funding Delay 7d 4h Merchant Funding USA, Card Processing
Started Oct 22, 2026, 01:28 PM UTC· resolved Oct 29, 2026, 05:47 PM UTC
- identified Oct 22, 2026, 01:28 PM UTC
Incident: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
- monitoring Oct 22, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 23, 2026, 11:41 AM UTC
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.
- investigating Oct 27, 2026, 02:42 PM UTC
Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible. We will provide updates as the status changes. Please be advised, deposits will be paid within 24 hours.
- investigating Oct 28, 2026, 12:31 PM UTC
Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.
- resolved Oct 29, 2026, 05:47 PM UTC
The incident has been resolved.
Minor October 22, 2026 Timeouts for US processing 10/22/26 1h 28m TSYS, Shift4 Dine POS - US, eCommerce, Shift4 One and 1 more
Started Oct 22, 2026, 10:29 AM UTC· resolved Oct 22, 2026, 11:58 AM UTC
- identified Oct 22, 2026, 10:29 AM UTC
Incident: Shift4 is aware an issue affecting payment processing for some of our US customers. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- monitoring Oct 22, 2026, 11:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 11:58 AM UTC
The incident has been resolved.
Notice October 20, 2026 Canadian Reporting Delay 9m Shift4 Customer Hub
Started Oct 20, 2026, 09:46 PM UTC· resolved Oct 20, 2026, 09:55 PM UTC
- identified Oct 20, 2026, 09:46 PM UTC
Incident: Shift4 is aware of a reporting delay which impacted Canadian merchants. This service has been restored at this time.
- resolved Oct 20, 2026, 09:55 PM UTC
The Canadian reporting delay incident has been resolved.
Minor October 16, 2026 Shift4 Venue - DataNow Reporting Performance - ARA/West Coast Only 2h 31m Shift4 Venue Data Now
Started Oct 16, 2026, 06:38 PM UTC· resolved Oct 16, 2026, 09:10 PM UTC
- identified Oct 16, 2026, 06:38 PM UTC
Incident: Shift4 is aware that ARA ecosystem clients in the West Coast may be experiencing a reporting query delay when accessing historical data through DataNow. Our engineers have identified the cause and are working to resolve this issue.
- resolved Oct 16, 2026, 09:10 PM UTC
The incident has been resolved.
Minor October 14, 2026 Shift4 One & Tax Free Shopping - 10/14/2026 21m Shift4 One, APAC - Card-Present Payments, APAC - Card-Not-Present Payments
Started Oct 14, 2026, 09:06 AM UTC· resolved Oct 14, 2026, 09:27 AM UTC
- monitoring Oct 14, 2026, 09:06 AM UTC
Incident: Shift4 is aware of some merchants experiencing issues with Tax Free Shopping.
- monitoring Oct 14, 2026, 09:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 09:27 AM UTC
The incident has been resolved.
Notice September 28, 2026 Scheduled Maintenance 13h 48m Shift4 Customer Hub
Started Sep 28, 2026, 10:03 PM UTC· resolved Sep 29, 2026, 11:51 AM UTC
- monitoring Sep 28, 2026, 10:03 PM UTC
Incident: We want to make you aware of a scheduled system maintenance, on Sept 28, 2026 11:00 PM EST through Sept 29th, 2026 7AM EST. This may result in limited functionality or minor delays across select Shift4 services. Potential impact may include: Partner Portal: Some functionality may be temporarily unavailable or experience intermittent issues. Customer Hub: Merchants may experience issues creating a profile, making account changes and submitting Add-on Orders, and accessing Shift4Shop. Our teams are actively working to complete the required maintenance as quickly as possible to minimize any disruption. We appreciate your patience and understanding. If you experience any issues after this scheduled maintenance window, please refresh the browser and clear its cache and cookies.
- resolved Sep 29, 2026, 11:51 AM UTC
Maintenance has concluded at this time and systems are functioning properly.
Minor September 28, 2026 Focus POS Platform Service Impact 2h 7m Shift4 Dine BI Reporting
Started Sep 28, 2026, 01:53 PM UTC· resolved Sep 28, 2026, 04:00 PM UTC
- identified Sep 28, 2026, 01:53 PM UTC
Incident: Shift4 has identified an issue with our Focus POS Platform, affecting online reporting, Mobile App, Loyalty/ Gift Card processing, and online ordering. In-store reporting can be used to view reports during this time. We apologize for any inconvenience.
- resolved Sep 28, 2026, 04:00 PM UTC
The incident has been resolved.
Notice September 11, 2026 Processing Disruption 53m Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine POS - UK/EU, Shift4 Dine Mobile and 2 more
Started Sep 11, 2026, 11:04 PM UTC· resolved Sep 11, 2026, 11:57 PM UTC
- investigating Sep 11, 2026, 11:04 PM UTC
Shift4 is aware of some merchants experiencing issues processing payment transactions. Merchants with automatic Offline Payments mode should be able to continue operations. These errors may result in the following types of issues: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- monitoring Sep 11, 2026, 11:29 PM UTC
We are continuing to investigate the issue, and have identified the cause. In order to avoid locked tickets and mismatched information, run transactions and tickets on the same system.
- monitoring Sep 11, 2026, 11:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 11:57 PM UTC
The incident has been resolved.
Critical September 10, 2026 Eigen Processing Disruption 1h 1m Eigen Gateway
Started Sep 10, 2026, 12:32 AM UTC· resolved Sep 10, 2026, 01:33 AM UTC
- identified Sep 10, 2026, 12:32 AM UTC
Incident: Shift4 is aware of a processing disruption regarding our Eigen product, impacting customers with V660 devices. We will provide further details as soon as possible.
- resolved Sep 10, 2026, 01:33 AM UTC
The incident has been resolved.
Major August 24, 2026 Partial Funding Delay - 8-24-2026 3h 23m Merchant Funding USA
Started Aug 24, 2026, 02:31 PM UTC· resolved Aug 24, 2026, 05:55 PM UTC
- investigating Aug 24, 2026, 02:31 PM UTC
Incident: Some of our merchants' deposits scheduled for today may be delayed for up to 24 hours. We are currently investigating the impact and will provide updates as available. We apologize for any inconvenience.
- resolved Aug 24, 2026, 05:55 PM UTC
The incident has been resolved.
Critical August 23, 2026 Shift4 Dine 1h 58m Shift4 Dine Online Ordering
Started Aug 23, 2026, 04:48 PM UTC· resolved Aug 23, 2026, 06:46 PM UTC
- investigating Aug 23, 2026, 04:48 PM UTC
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are investigating. These errors may result in the following types of issues: • Shift4 Dine Yellow bars. • Shift4 One / Duo Errors • Online Ordering / QRPay Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- investigating Aug 23, 2026, 05:12 PM UTC
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
- investigating Aug 23, 2026, 05:12 PM UTC
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
- monitoring Aug 23, 2026, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 23, 2026, 06:46 PM UTC
The incident has been resolved.
Critical July 17, 2026 Eigen Network Outage 1h 24m Eigen Gateway, Telus Cellular Service
Started Jul 17, 2026, 05:53 PM UTC· resolved Jul 17, 2026, 07:18 PM UTC
- investigating Jul 17, 2026, 05:53 PM UTC
We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Switching devices into WiFi mode may alleviate symptoms on impacted devices.
- identified Jul 17, 2026, 05:56 PM UTC
This is believed to be contained to Western Canada. We have an issue with our Eigen devices. We're engaging our vendor for additional assistance. Rebooting the device should enable reconnection.
- monitoring Jul 17, 2026, 06:02 PM UTC
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
- monitoring Jul 17, 2026, 06:04 PM UTC
Multiple confirmed cases of devices coming back online. In some cases a reboot may be required.
- resolved Jul 17, 2026, 07:18 PM UTC
The incident has been resolved.
Minor July 15, 2026 Mastercard 3D Secure (3DS) Authentication Failures 6h 7m EU 3D Secure
Started Jul 15, 2026, 08:01 AM UTC· resolved Jul 15, 2026, 02:09 PM UTC
- identified Jul 15, 2026, 08:01 AM UTC
We are aware of an issue affecting Mastercard 3D Secure (Identity Check) authentication. Impact Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication. Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident. We are continuing to monitor the situation closely and will provide further updates as more information becomes available from Mastercard.
- monitoring Jul 15, 2026, 08:21 AM UTC
We have observed that Mastercard 3D Secure (Identity Check) authentication services appear to have recovered, and transaction authentication success rates have returned to expected levels. At this time, the issue appears to be resolved; however, we are continuing to actively monitor the service while Mastercard continues to monitor service stability. We will provide a further update once the incident has been fully confirmed as resolved.
- resolved Jul 15, 2026, 02:09 PM UTC
Mastercard has confirmed that the issue affecting Mastercard 3DS (Identity Check) authentication has now been resolved. Services have returned to normal, and transactions requiring Mastercard 3DS authentication are processing as expected. We will continue to monitor the service to ensure stability. We appreciate your patience while the issue was being resolved.
Critical July 10, 2026 Shift4 Dine BI Reporting Issues 2h 21m Shift4 Dine BI Reporting
Started Jul 10, 2026, 05:35 PM UTC· resolved Jul 10, 2026, 07:57 PM UTC
- identified Jul 10, 2026, 05:35 PM UTC
Incident: Shift4 is aware of an issue affecting Shift4 Dine's ability to generate Business Intelligence reporting. Teams are engaged on troubleshooting at this time. We will provide further updates as they become available.
- monitoring Jul 10, 2026, 06:03 PM UTC
A fix has been implemented on Shift4 Dine Reporting and we are monitoring the results.
- resolved Jul 10, 2026, 07:57 PM UTC
The incident has been resolved. Shift4 Dine BI Reporting capability has been restored.
Minor July 6, 2026 Shift4 Phone Support is Degraded 51m Shift4 Support Communications Tools
Started Jul 06, 2026, 08:24 PM UTC· resolved Jul 06, 2026, 09:15 PM UTC
- identified Jul 06, 2026, 08:24 PM UTC
Incident: Shift4 is aware of an issue affecting our phone systems. We are working to resolve the silence issue as quickly as possible. We encourage you to reach us through chat: https://www.shift4.com/support. We sincerely apologize for the inconvenience.
- monitoring Jul 06, 2026, 08:59 PM UTC
Our phone system activity has returned to normal following the implementation of a fix. We will continue to monitor results to ensure the issue remains resolved.
- resolved Jul 06, 2026, 09:15 PM UTC
The incident has been resolved, and phone systems have been fully restored.
Minor June 24, 2026 Funding Delay and Batching issues 06/24/2026 1d 22h Merchant Funding USA, Elavon
Started Jun 24, 2026, 06:07 PM UTC· resolved Jun 26, 2026, 05:01 PM UTC
- identified Jun 24, 2026, 06:07 PM UTC
Incident: Shift4 has been notified that some of our merchants who process with Elavon may experience delayed deposits for funding scheduled for today. As a result of this delay, hold times may be longer than usual. Shift4 is working to resolve the suspended batches as quickly as possible. We will provide updates as they become available. Please utilize our live chat service at www.shift4.com/support for quicker response times. Thanks for your patience; we apologize for the inconvenience.
- resolved Jun 26, 2026, 05:01 PM UTC
This has been resolved.
Critical June 23, 2026 Authorization Issues Reported - Global 44m Givex POS, Shift4 Dine POS - Canada, Global
Started Jun 23, 2026, 04:11 PM UTC· resolved Jun 23, 2026, 04:56 PM UTC
- identified Jun 23, 2026, 04:11 PM UTC
Incident: Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
- identified Jun 23, 2026, 04:20 PM UTC
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
- identified Jun 23, 2026, 04:30 PM UTC
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues. Shift4 Dine POS customers can enable offline payments by following this article: https://shift4.zendesk.com/hc/en-us/articles/4416200518931-Shift4-Dine-Offline-Payments-Overview-and-FAQs#h_01HMY38F60FY0J0SPPVVR8H436
- monitoring Jun 23, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 04:56 PM UTC
The incident has been resolved.
Critical June 2, 2026 Phone System Interruption 6h 44m Other
Started Jun 02, 2026, 03:05 PM UTC· resolved Jun 02, 2026, 09:50 PM UTC
- investigating Jun 02, 2026, 03:05 PM UTC
Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- identified Jun 02, 2026, 03:19 PM UTC
We identified an issue with our telephony system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
- identified Jun 02, 2026, 03:32 PM UTC
We identified an issue with our phone & chat system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.
- identified Jun 02, 2026, 04:49 PM UTC
Shift4 is aware of an intermittent issue affecting our ability to route calls to team members. For the fastest available support, please visit https://www.shift4.com/support to access our chat option. We are working to resolve this issue and are also attempting callbacks to those in queue. We sincerely apologize for the inconvenience.
- monitoring Jun 02, 2026, 07:12 PM UTC
We are seeing an improvement to call routing to our teams. We will continue to monitor until the issue is fully resolved. We sincerely apologize for the inconvenience.
- resolved Jun 02, 2026, 09:50 PM UTC
The incident has been resolved, all systems are normal.
Notice May 14, 2026 Funding Delay - Same Day ACH 6h 29m Merchant Funding USA
Started May 14, 2026, 12:46 PM UTC· resolved May 14, 2026, 07:16 PM UTC
- identified May 14, 2026, 12:46 PM UTC
Incident: Shift4 has been notified that some of our merchants' deposits scheduled for today will experience a short delay. We expect these funds to post to your account by the end of the business day. As a result of this delay, hold times may be longer than usual. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
- resolved May 14, 2026, 07:16 PM UTC
The incident has been resolved.
Major May 5, 2026 Online Ordering Issues Reported with DoorDash 4h 21m Shift4 Dine POS - US, Shift4 Dine Online Ordering, DoorDash, Shift4 Dine Kiosk
Started May 05, 2026, 03:19 PM UTC· resolved May 05, 2026, 07:40 PM UTC
- identified May 05, 2026, 03:19 PM UTC
Incident: Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 03:48 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 03:56 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 04:16 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 04:27 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 05:42 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- resolved May 05, 2026, 07:40 PM UTC
The incident has been resolved, all Online Ordering solutions are operational.
Major April 27, 2026 Authorization Issues Reported - TSYS 28m TSYS, Shift4 Dine POS - US, Online Stores, eCommerce and 3 more
Started Apr 27, 2026, 05:41 PM UTC· resolved Apr 27, 2026, 06:10 PM UTC
- investigating Apr 27, 2026, 05:41 PM UTC
Incident: Shift4 has confirmed with TSYS that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for TSYS to resolve these issues.
Critical April 24, 2026 GiftCards Transactions Failing 1h 43m Other
Started Apr 24, 2026, 06:41 PM UTC· resolved Apr 24, 2026, 08:25 PM UTC
- identified Apr 24, 2026, 06:41 PM UTC
Incident: Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation. Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
- resolved Apr 24, 2026, 08:25 PM UTC
The incident has been resolved.