There were 7 Shift4 outages since February 11, 2026 totaling 78h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
Incident: Shift4 has confirmed with TSYS that they are currently experiencing authorization issues. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for TSYS to resolve these issues.
Incident: Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation. Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
The incident has been resolved.
Incident: Shift4 has been notified that a subset of our merchants with same day funding deposits scheduled for today may experience a delay. We expect these funds to post to your account by the end of the business day Monday. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.
The incident has been resolved.
Incident: We have identified an error and are implementing fix actions.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Incident: Shift4 is aware of an ongoing intermittent issue impacting processing. Customers impacted by any performance degradation should reattempt transactions. If your UTG has offline mode, reattempting will trigger offline mode capability. Further communication updates will follow.
A fix has been implemented and we are monitoring the results. Please retry transactions.
A fix has been implemented and we are monitoring the results.
The intermittent processing issue has been fully resolved. All transaction channels are back to normal, and our monitoring confirms that all payments are now processing successfully.
Incident: We are aware of an issue that briefly affected Lighthouse and SkyTab POS Systems. A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Incident: We are aware of a critical disruption affecting multiple ecosystems. Please put devices into offline mode until further notice.
Shift4 is aware of an issue that is affecting SkyTab Venue for some customers. This may impact the ability to open, edit, or close checks. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience, please use this article to put your devices in offline mode https://support.venuenext.net/hc/en-us/articles/34048906108819-Modifying-Venue-Settings-in-SkyTab-Venue. Please check status.shift4.com for updates.
Shift4 is aware of an issue impacting SkyTab Venue for some merchants that may affect the ability to open, edit, or close checks. Our teams are actively working to resolve this as quickly as possible. In the meantime, merchants can continue operating by enabling Offline Mode using the steps below: From the home screen, go to Android Settings > Network > turn on Airplane Mode. We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks and process mobile orders. Our teams are actively working to resolve this as quickly as possible. In the meantime, merchants can continue operating by enabling Offline Mode using the steps below: 1. While online, launch the STV app. 2. Tap the app header 7 times and select Show Navigation Bar. 3. Swipe down from the top of the device. 4. Tap the Settings (gear) icon. 5. Select Network and toggle Airplane Mode on. 6. Tap the Android Home button and select the STV app from the home screen. 7. On the Debug Options modal, tap Hide Navigation Bar. You can now place orders offline. We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks. Additionally, SkyTab Venue mobile ordering is unavailable while this issue persists. Our teams are actively working to resolve this as quickly as possible. In the meantime, merchants can continue operating offline by following the article below: https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks. Additionally, SkyTab Venue mobile ordering is unavailable while this issue persists. Our teams are actively working to resolve this as quickly as possible. In the meantime, merchants can continue operating offline by following the article below: https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Please be advised, all SkyTab Venue services are back up and running. We apologize for any inconvenience experienced.
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