Shift4 experienced a minor incident on July 6, 2026 affecting Shift4 Support Communications Tools, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Shift4 Support Communications Tools
Update timeline
- identified Jul 06, 2026, 08:24 PM UTC
Incident: Shift4 is aware of an issue affecting our phone systems. We are working to resolve the silence issue as quickly as possible. We encourage you to reach us through chat: https://www.shift4.com/support. We sincerely apologize for the inconvenience.
- monitoring Jul 06, 2026, 08:59 PM UTC
Our phone system activity has returned to normal following the implementation of a fix. We will continue to monitor results to ensure the issue remains resolved.
- resolved Jul 06, 2026, 09:15 PM UTC
The incident has been resolved, and phone systems have been fully restored.