Shift4 experienced a critical incident on June 23, 2026 affecting Givex POS and Shift4 Dine POS - Canada and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 23, 2026, 04:11 PM UTC
Incident: Shift4 has confirmed with Global Payments that they are currently experiencing authorization issues for Canada based merchants. These issues may cause processing delays or result in an inability to receive authorizations. We are waiting for Global to resolve these issues.
- identified Jun 23, 2026, 04:20 PM UTC
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues.
- identified Jun 23, 2026, 04:30 PM UTC
Shift4 has confirmed authorization issues for merchants based in Canada. These issues may cause processing delays or result in an inability to receive authorizations. We are currently working to resolve these issues. Shift4 Dine POS customers can enable offline payments by following this article: https://shift4.zendesk.com/hc/en-us/articles/4416200518931-Shift4-Dine-Offline-Payments-Overview-and-FAQs#h_01HMY38F60FY0J0SPPVVR8H436
- monitoring Jun 23, 2026, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 04:56 PM UTC
The incident has been resolved.