Shift4 experienced a critical incident on April 4, 2026 affecting Card Processing, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2026, 09:41 PM UTC
Incident: Shift4 is aware of an ongoing intermittent issue impacting processing. Customers impacted by any performance degradation should reattempt transactions. If your UTG has offline mode, reattempting will trigger offline mode capability. Further communication updates will follow.
- monitoring Apr 04, 2026, 10:02 PM UTC
A fix has been implemented and we are monitoring the results. Please retry transactions.
- monitoring Apr 04, 2026, 10:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 05, 2026, 12:03 AM UTC
The intermittent processing issue has been fully resolved. All transaction channels are back to normal, and our monitoring confirms that all payments are now processing successfully.