Shift4 incident

Delayed Processing/ Intermittent Timeouts

Critical Resolved View vendor source →
Started
Apr 04, 2026, 09:41 PM UTC
Resolved
Apr 05, 2026, 12:03 AM UTC
Duration
2h 22m
Detected by Pingoru
Apr 04, 2026, 09:41 PM UTC

Affected components

Card Processing

Update timeline

  1. investigating Apr 04, 2026, 09:41 PM UTC

    Incident: Shift4 is aware of an ongoing intermittent issue impacting processing. Customers impacted by any performance degradation should reattempt transactions. If your UTG has offline mode, reattempting will trigger offline mode capability. Further communication updates will follow.

  2. monitoring Apr 04, 2026, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results. Please retry transactions.

  3. monitoring Apr 04, 2026, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 05, 2026, 12:03 AM UTC

    The intermittent processing issue has been fully resolved. All transaction channels are back to normal, and our monitoring confirms that all payments are now processing successfully.

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