Shift4 experienced a notice incident on October 20, 2025 affecting Shift4 Dine POS - US and Shift4 Customer Hub and 1 more component, lasting 21h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:28 PM UTC
We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.
- identified Oct 20, 2025, 04:30 PM UTC
We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.
- monitoring Oct 20, 2025, 07:37 PM UTC
The majority of systems are now fully operational. We will continue to mointor the issues until fully restored.
- resolved Oct 21, 2025, 01:13 PM UTC
This incident has been resolved.