Shift4 experienced a major incident on May 5, 2026 affecting Shift4 Dine POS - US and Shift4 Dine Online Ordering and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2026, 03:19 PM UTC
Incident: Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 03:48 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 03:56 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 04:16 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 04:27 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- identified May 05, 2026, 05:42 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- resolved May 05, 2026, 07:40 PM UTC
The incident has been resolved, all Online Ordering solutions are operational.