Shift4 incident

Online Ordering Issues Reported with DoorDash

Resolved after 4 hours 21 minutes, affecting Shift4 Dine POS - US and Shift4 Dine Online Ordering and 1 more, on May 5, 2026.

identified May 05, 2026, 05:42 PM UTC

Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Started: May 05, 2026, 03:19 PM UTC
Resolved: May 05, 2026, 07:40 PM UTC
Duration: 4h 21m
Detected by Pingoru: May 05, 2026, 03:19 PM UTC

Affected components

Shift4 Dine POS - USShift4 Dine Online OrderingDoorDashShift4 Dine Kiosk

Update timeline

identified May 05, 2026, 03:19 PM UTC

Incident: Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified May 05, 2026, 03:48 PM UTC

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified May 05, 2026, 03:56 PM UTC

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified May 05, 2026, 04:16 PM UTC

Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified May 05, 2026, 04:27 PM UTC

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
identified May 05, 2026, 05:42 PM UTC

Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
resolved May 05, 2026, 07:40 PM UTC

The incident has been resolved, all Online Ordering solutions are operational.

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