Shift4 Outage History
Shift4 degraded · 1 active incident View live status →Pingoru has recorded 53 incidents for Shift4: 28 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 77 of 720 (11%) |
| May 2026 | 2 | 11 of 744 (1%) |
| June 2026 | 3 | 54 of 720 (8%) |
| July 2026 | 4 | 11 of 744 (1%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 4 | 18 of 720 (2%) |
| October 2026 | 5 | 39 of 552 (7%) |
Incidents, newest first
Major January 15, 2026 Lighthouse Locked Tickets 2d 3h Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine POS - UK/EU, Shift4 Customer Hub
Started Jan 15, 2026, 11:16 PM UTC· resolved Jan 18, 2026, 02:43 AM UTC
- identified Jan 15, 2026, 11:16 PM UTC
Incident: Shift4 is aware of an issue that is our affecting SkyTab POS for some customers. This may impact the ability to open, edit, or close Tickets. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. Please check status.shift4.com for updates. As a workaround, take payments in the same POS Terminal where the ticket was created.
- monitoring Jan 16, 2026, 01:37 AM UTC
We are currently resolving an issue affecting tickets. If you encounter a "locked" ticket, please try resending the ticket; in many cases, this action will manually trigger an unlock. In the meantime: Going Forward: We are running a "force unlock" process in the background to restore access across all accounts. Data Accuracy: You may notice some temporary data inconsistencies. Our team is working diligently to reconcile all records as soon as possible, this process will take time depending on the amount of data at your location. We appreciate your patience as we finalize these repairs.
- monitoring Jan 16, 2026, 04:38 PM UTC
Today's operations are normalized, there should be no issues with new ticket entries. We are still working on reconciling last night's locked tickets. Tickets created during last night's outage may still be locked. Please do not delete/ remove any tickets from 5-6pm EST last night.
- monitoring Jan 16, 2026, 05:45 PM UTC
Our Development team will begin deploying a fix to impacted customers beginning at 12:45 PM EST. This fix requires systems to reinitialize, and during the initialization state systems will be unavailable for use. The time taken to initialize varies by amount of data, but once complete data will be normalized.
- monitoring Jan 16, 2026, 10:50 PM UTC
We have deployed a fix as of 12:45 AM to address issues regarding locked tickets and data inconsistencies. Early feedback confirms that these issues are now resolved. Once the fix is applied to your specific environment, your system will reinitialize to process the corrections. You may need to close or void tickets that have been unlocked. If you continue to have issues with locked tickets, please contact support.
- monitoring Jan 17, 2026, 08:40 PM UTC
The solution regarding locked tickets and inconsistencies began rolling out to all impacted locations as of 12:45 PM EST on 1/16/2026. Our monitoring indicates that the root cause has been addressed, and we have received no reports of new occurrences. Some existing tickets may require a manual action to clear the local state. If you encounter a previously affected ticket, you may need to close or void the ticket to fully resolve the inconsistency. Systems are currently operating normally across all regions. If you continue to experience any unusual behavior with ticket management, please contact our support team immediately.
- resolved Jan 18, 2026, 02:43 AM UTC
The incident has been resolved.
Notice October 20, 2025 SkyTab Venue - Pusher Degradation 17m 3rd Party Integrator - Pusher
Started Oct 20, 2025, 08:20 PM UTC· resolved Oct 20, 2025, 08:38 PM UTC
- monitoring Oct 20, 2025, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 08:38 PM UTC
Pusher services are now fully operational. Our team continues to monitor the system closely to ensure ongoing stability and performance. Please reach out to support should you experience issues with Cloud Printing or Rich Checkout.
Notice October 20, 2025 Intermittent Issues 21h 44m Shift4 Dine POS - US, Shift4 Customer Hub, Shift4 Dine Online Ordering
Started Oct 20, 2025, 03:28 PM UTC· resolved Oct 21, 2025, 01:13 PM UTC
- identified Oct 20, 2025, 03:28 PM UTC
We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.
- identified Oct 20, 2025, 04:30 PM UTC
We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.
- monitoring Oct 20, 2025, 07:37 PM UTC
The majority of systems are now fully operational. We will continue to mointor the issues until fully restored.
- resolved Oct 21, 2025, 01:13 PM UTC
This incident has been resolved.
Minor September 16, 2025 Degraded System Performance 58m Shift4 Dine POS - US, Online Stores, eCommerce, Tokenization and 12 more
Started Sep 16, 2025, 06:09 PM UTC· resolved Sep 16, 2025, 07:08 PM UTC
- investigating Sep 16, 2025, 06:09 PM UTC
Shift4 is aware of an issue impacting our SkyTab and Lighthouse Solutions for some customers. As a precaution, we do not recommend reporting, clearing data, or performing updates at this time. Our engineering team is reviewing the issue at this time.
- monitoring Sep 16, 2025, 06:32 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Sep 16, 2025, 07:08 PM UTC
This incident has been resolved.
Minor August 4, 2025 Funding Delay Up to 24 Hours - Federal Reserve 1d 7h Merchant Funding USA
Started Aug 04, 2025, 12:20 PM UTC· resolved Aug 05, 2025, 08:18 PM UTC
- identified Aug 04, 2025, 12:20 PM UTC
Shift4 has been notified that some of our merchants' deposits scheduled for today may be delayed from the Federal Reserve. Deposits are expected between later today (August 4th) and early tomorrow (August 5th). Thank you for your patience and understanding and we sincerely apologize for the inconvenience.
- resolved Aug 05, 2025, 08:18 PM UTC
This incident has been resolved.
Major July 24, 2025 Shift4 Investigating Payment Processing Issue 2h 18m Card Processing
Started Jul 24, 2025, 11:17 AM UTC· resolved Jul 24, 2025, 01:35 PM UTC
- investigating Jul 24, 2025, 11:17 AM UTC
Shift4's technical team has identified an issue that may be impacting payment processing services for a subset of Shift4 customers. Impacted customers may not be able to process transactions at this time. Our team is actively investigating this issue and is committed to bringing our services back online as soon as possible.
- monitoring Jul 24, 2025, 01:31 PM UTC
Shift4 is aware that some of our end to end merchants were unable to process transactions. We have taken remediation actions to resolve the issue and you should now be able to process transactions.
- resolved Jul 24, 2025, 01:35 PM UTC
This incident has been resolved.
Major July 3, 2025 SkyTab Online Processing Issues Reported 1h Shift4 Dine POS - US
Started Jul 03, 2025, 11:58 PM UTC· resolved Jul 04, 2025, 12:58 AM UTC
- identified Jul 03, 2025, 11:58 PM UTC
Shift4 is aware of an issue that is affecting payment processing for customers using our SkyTab Online Ordering solution, including online ordering platforms such as DoorDash and kiosk ordering. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- resolved Jul 04, 2025, 12:58 AM UTC
This incident has been resolved.
Minor July 2, 2025 Shift4 Chat Support is Degraded 1h 11m Other
Started Jul 02, 2025, 10:23 PM UTC· resolved Jul 02, 2025, 11:34 PM UTC
- identified Jul 02, 2025, 10:23 PM UTC
Shift4 is aware of an issue affecting our chat support systems. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.
- resolved Jul 02, 2025, 11:34 PM UTC
This incident has been resolved and chat support is working as intended. Thank you for your patience.
Major May 1, 2025 Partial Funding Delay - April 30th Batches 1d 2h Merchant Funding USA
Started May 01, 2025, 11:50 AM UTC· resolved May 02, 2025, 01:50 PM UTC
- identified May 01, 2025, 11:50 AM UTC
Shift 4 is aware that a portion of batches from April 30th have been delayed by 1 business day for some of our US merchants. Deposits are expected to settle no later than tomorrow morning. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
- resolved May 02, 2025, 01:50 PM UTC
This incident has been resolved and no further delays are occurring.
Notice March 23, 2025 NICE Outage 3/23/25 9m Other
Started Mar 23, 2025, 06:07 PM UTC· resolved Mar 23, 2025, 06:17 PM UTC
- identified Mar 23, 2025, 06:07 PM UTC
We are currently experiencing an issue with our phone and chat systems, neither system is able to accept contacts at this time. In the interim, please contact us at shift4.com/support using our webform contacts.
- identified Mar 23, 2025, 06:16 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 23, 2025, 06:17 PM UTC
This incident has been resolved.
Minor March 12, 2025 Funding Delay 3/12/25 7h 31m Merchant Funding USA
Started Mar 12, 2025, 12:40 PM UTC· resolved Mar 12, 2025, 08:11 PM UTC
- identified Mar 12, 2025, 12:40 PM UTC
A funding delay has been identified affecting a subset of merchant accounts today, March 12th, 2025. Our team is actively working to resolve the issue, and we expect impacted merchants to receive their deposits within one business day (March 13th, 2025). Rest assured, we are addressing the situation with urgency. We apologize for the inconvenience.
- resolved Mar 12, 2025, 08:11 PM UTC
This incident has been resolved.
Major March 9, 2025 LTM Login and Accessibility Issues Reported 9m Transaction Manager
Started Mar 09, 2025, 02:59 AM UTC· resolved Mar 09, 2025, 03:08 AM UTC
- identified Mar 09, 2025, 02:59 AM UTC
Shift4 is aware of an issue which may prevent customers from accessing or utilizing functions of Lighthouse Transaction Manager. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.
- resolved Mar 09, 2025, 03:08 AM UTC
This incident has been resolved.