Shift4 experienced a critical incident on July 10, 2026 affecting Shift4 Dine BI Reporting, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Shift4 Dine BI Reporting
Update timeline
- identified Jul 10, 2026, 05:35 PM UTC
Incident: Shift4 is aware of an issue affecting Shift4 Dine's ability to generate Business Intelligence reporting. Teams are engaged on troubleshooting at this time. We will provide further updates as they become available.
- monitoring Jul 10, 2026, 06:03 PM UTC
A fix has been implemented on Shift4 Dine Reporting and we are monitoring the results.
- resolved Jul 10, 2026, 07:57 PM UTC
The incident has been resolved. Shift4 Dine BI Reporting capability has been restored.