Shift4 experienced a critical incident on April 24, 2026 affecting Other, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Other
Update timeline
- identified Apr 24, 2026, 06:41 PM UTC
Incident: Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation. Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.
- resolved Apr 24, 2026, 08:25 PM UTC
The incident has been resolved.