Shift4 Outage History

We identified an issue with our telephony system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.

We identified an issue with our phone & chat system. Some merchants are unable to reach our teams. We are working internally to direct call traffic to our available agents. Thanks for your patience; we apologize for the inconvenience.

Shift4 is aware of an intermittent issue affecting our ability to route calls to team members. For the fastest available support, please visit https://www.shift4.com/support to access our chat option. We are working to resolve this issue and are also attempting callbacks to those in queue. We sincerely apologize for the inconvenience.

Incident: Shift4 has been notified that some of our merchants' deposits scheduled for today will experience a short delay. We expect these funds to post to your account by the end of the business day. As a result of this delay, hold times may be longer than usual. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.

Incident: Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Incident: Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation. Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.

Incident: We have identified an error and are implementing fix actions.

We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.

We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.

Shift4 has been notified that some of our merchants' deposits scheduled for today may be delayed from the Federal Reserve. Deposits are expected between later today (August 4th) and early tomorrow (August 5th). Thank you for your patience and understanding and we sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using our SkyTab Online Ordering solution, including online ordering platforms such as DoorDash and kiosk ordering. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue affecting our chat support systems. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.

Shift 4 is aware that a portion of batches from April 30th have been delayed by 1 business day for some of our US merchants. Deposits are expected to settle no later than tomorrow morning. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

We are currently experiencing an issue with our phone and chat systems, neither system is able to accept contacts at this time. In the interim, please contact us at shift4.com/support using our webform contacts.

We are continuing to work on a fix for this issue.

A funding delay has been identified affecting a subset of merchant accounts today, March 12th, 2025. Our team is actively working to resolve the issue, and we expect impacted merchants to receive their deposits within one business day (March 13th, 2025). Rest assured, we are addressing the situation with urgency. We apologize for the inconvenience.

Shift4 is aware of an issue which may prevent customers from accessing or utilizing functions of Lighthouse Transaction Manager. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue from today’s earlier disruption. A subset of merchants may experience intermittent timeouts. Please retry any affected transactions. We apologize for the inconvenience and appreciate your understanding.