Shift4 experienced a minor incident on August 4, 2025 affecting Other, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Other
Update timeline
- investigating Aug 04, 2025, 11:16 AM UTC
Shift4 is aware of an issue affecting our phone systems. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience. In the meantime, if you need assistance, please feel free to reach out to us via chat or through email https://www.shift4.com/en-GB/support
- investigating Aug 04, 2025, 11:17 AM UTC
We are continuing to investigate this issue.
- resolved Aug 04, 2025, 01:59 PM UTC
Phone issues have been resolved. Thank you for your patience.