Sherweb incident

Major Impact - Microsoft 365 Exchange/Teams/Copilot are down

Ongoing since 02:00 PM UTC, affecting General and External Marketplace Services and 1 more.

investigating Nov 12, 2026, 02:44 PM UTC

This is an update regarding the ongoing disruption to Microsoft 365 services . Impact Level: Major Outage You may currently be experiencing a downtime with - Microsoft 365 Exchange Online - Microsoft Teams - Sharepoint Online - Microsoft Copilot 365 - Microsoft Defender XDR Current Progress: Microsoft has shared a global outage such as Microsoft Service Incident MO1550821 which you can find in their their status page https://status.cloud.microsoft/ Workaround: there is no current workaround for those services however if you need assistance with our support, please give us a call at 1-888-567-6610 Next Update: We will continue to monitor the implementation and will provide our next update by 16:00 EST 2026-11-12.

Started
Nov 12, 2026, 02:00 PM UTC
Resolved
Ongoing
Duration
● 5h 55m
Detected by Pingoru
Nov 12, 2026, 02:00 PM UTC

Affected components

GeneralExternal Marketplace ServicesMicrosoftMicrosoft 365Technical SupportExternal Marketplace ServicesMicrosoftMicrosoft 365

Update timeline

  1. investigating Nov 12, 2026, 02:00 PM UTC

    We are currently investigating an issue impacting Microsoft 365 Exchange Online, Teams, Copilot . Impact Level: Investigating Current Progress: Microsoft has created a service health for the services EX1550543 (Exchange) and TM1550488 (Teams) Next update: We will provide an update within 60 minutes.

  2. investigating Nov 12, 2026, 02:03 PM UTC

    This is an update regarding the ongoing disruption to Microsoft 365 services . Impact Level: Major Outage You may currently be experiencing a downtime with Microsoft 365 Exchange Online, Teams and a global outage from Microsoft 365 Services. Support tickets sent by email may not reach out Technical Team during this incident. Current Progress: Microsoft has shared a global outage such as: Microsoft 365 admin center: MO1550821, EX1550543 (Exchange), and TM1550488 (Teams). Workaround: If you need assistance, please give us a call at 1-888-567-6610 Next Update: We will continue to monitor the implementation and will provide our next update by 15:00 EST 2026-11-12.

  3. investigating Nov 12, 2026, 02:44 PM UTC

    This is an update regarding the ongoing disruption to Microsoft 365 services . Impact Level: Major Outage You may currently be experiencing a downtime with - Microsoft 365 Exchange Online - Microsoft Teams - Sharepoint Online - Microsoft Copilot 365 - Microsoft Defender XDR Current Progress: Microsoft has shared a global outage such as Microsoft Service Incident MO1550821 which you can find in their their status page https://status.cloud.microsoft/ Workaround: there is no current workaround for those services however if you need assistance with our support, please give us a call at 1-888-567-6610 Next Update: We will continue to monitor the implementation and will provide our next update by 16:00 EST 2026-11-12.

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