Ongoing since 01:51 PM UTC, affecting Billing Integrations and Tigerpaw and 1 more.
We are currently addressing two issues affecting PSA billing synchronization and Microsoft price updates. Impact Level: Identified Impact: Issue #1: Some billing items may have been updated with an incorrect quantity when being closed, potentially resulting in unexpected billing. Issue #2: Some billing items created following a Microsoft price update may have been created with an incorrect selling price. Current Progress: Issue #1: The cause has been identified, and a fix is currently being implemented. Affected clients may need to manually update the quantity in their PSA. Issue #2: Our team is working on a permanent fix. In the meantime, affected clients may need to manually update the selling price in their PSA. Next update: We will provide an update within 60 minutes.
Affected components
Update timeline
- investigating Nov 11, 2026, 01:51 PM UTC
We are currently addressing two issues affecting PSA billing synchronization and Microsoft price updates. Impact Level: Identified Impact: Issue #1: Some billing items may have been updated with an incorrect quantity when being closed, potentially resulting in unexpected billing. Issue #2: Some billing items created following a Microsoft price update may have been created with an incorrect selling price. Current Progress: Issue #1: The cause has been identified, and a fix is currently being implemented. Affected clients may need to manually update the quantity in their PSA. Issue #2: Our team is working on a permanent fix. In the meantime, affected clients may need to manually update the selling price in their PSA. Next update: We will provide an update within 60 minutes.
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