Some Customers Unable to Login
Affected: Forms ServingSharpSpring Application
SharpSpring Outage History
SharpSpring is up right nowSharpSpring had 31 outages in the last 2 years totaling 35h 59m of downtime — averaging 1.3 incidents per month.
There were 31 SharpSpring outages since July 11, 2024 totaling 35h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Landing Pages Not Appearing When Published
Affected: Landing Pages Serving
Timeline · 3 updates
- investigating Aug 13, 2024, 05:46 PM UTC
Our team has received reports from customers that Landing Pages are not visible once published. When attempting to load a landing page, some customers are reporting timeout errors. Our team is aware of this issue and investigating to resolve it ASAP.
- monitoring Aug 13, 2024, 06:03 PM UTC
Our team has released an update and landing pages are now loading. Our team is continuing to monitor landing pages and will move this incident to resolved after ensuring both secure and unsecure landing pages load for all customers.
- resolved Aug 13, 2024, 06:15 PM UTC
Our team has finished testing and confirmed that landing pages are serving appropriately. This incident will be marked Resolved, but please reach out to Support if you continue to experience any issues with landing pages.
Account Slowness/Performance Issues
Affected: SharpSpring ApplicationContact Record/Lead Page
Timeline · 3 updates
- identified Aug 06, 2024, 03:03 PM UTC
Our team has identified that some customers are experiencing major delays when attempting to view a Contact within their account. In some cases, contacts are taking between 5 - 10 minutes to load. Our team has identified the cause of the performance issues and is working to address them quickly. We will post further updates about this issue on this status page as they become available.
- monitoring Aug 06, 2024, 03:08 PM UTC
Our team has released an update and contacts should now be able to be opened without experiencing slowness or performance delays. Our team is continuing to monitor performance of the application to ensure all slowness or performance delays are fully addresses
- resolved Aug 06, 2024, 03:51 PM UTC
Our team has monitored our system update and confirmed that navigation in the UI has been restored. Users should no longer experience delays or performance issues while navigating within the application. If you continue to experience any challenges with the application, please reach out to Support.
App Slowness for Some Customers
Timeline · 1 update
- resolved Jul 16, 2024, 02:06 PM UTC
Last night our systems team discovered an issue after-hours causing app slowness for several customers. They have since addressed the root cause of these slowness errors and resolved the cause of this incident. If you continue to experience severe slowness when navigating within your account, please reach out to Support.
Contact Manager Slowness & List Loading Errors
Affected: Contact ManagerList Building
Timeline · 3 updates
- investigating Jul 15, 2024, 05:32 PM UTC
Our team has received reports that some customers are experiencing slowness within the contact manager. Some customers have also reported receiving 502 loading errors when attempting to open lists. Our team is aware of these reports and investigating them. We will share updates to this page as they become available.
- monitoring Jul 15, 2024, 07:01 PM UTC
Our team has released an update and is monitoring improved performance within the contact manager and lists for all accounts. Our team is continuing to monitor the release to ensure performance of contacts and lists is fully restored.
- resolved Jul 15, 2024, 08:13 PM UTC
This incident has been resolved.
Forms and Form Previews Showing Server Errors
Affected: Forms Serving
Timeline · 3 updates
- investigating Jul 11, 2024, 04:32 PM UTC
Some customers are experiencing an issue with forms displaying correctly. Several customers have reported that forms are showing a "Server Error" instead of the intended form content. Also, if users attempt to Preview a form in their account, they are receiving a "Server Error." Our team is investigating this reported issue and working to resolve the server errors as quickly as possible. We will continue to update this page throughout the day as we have more updates.
- monitoring Jul 11, 2024, 04:48 PM UTC
Our team have identified the cause of the server errors and released an update to resolve them. Forms should now appear wherever they are embedded, and form Previews are also working. Our team is continuing to monitor forms performance to ensure there are no further reports before we resolve this incident.
- resolved Jul 11, 2024, 04:54 PM UTC
Our team has concluded review of forms across the platform and confirmed that all forms should be appearing without any server errors. We will be resolving this incident, but should you need further support with forms or your account please reach out to Lead Gen & CRM Support.