SharpenCX incident

Inbound Call Failures, Users unable to log in - IZ1

Notice Resolved View vendor source →

SharpenCX experienced a notice incident on August 23, 2025 affecting app.iz1.sharpen.cx, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2025, 05:37 PM UTC
Resolved
Aug 23, 2025, 06:14 PM UTC
Duration
37m
Detected by Pingoru
Aug 23, 2025, 05:37 PM UTC

Affected components

app.iz1.sharpen.cx

Update timeline

  1. investigating Aug 23, 2025, 05:37 PM UTC

    We are aware of a potential service disruption impacting our IZ1 Infrastructure that may result in inbound calls not reaching queues. We have all necessary resources engaged to restore service. Additional details will be provided soon.

  2. identified Aug 23, 2025, 05:53 PM UTC

    We have identified the cause and are working on a corrective fix.

  3. monitoring Aug 23, 2025, 06:02 PM UTC

    We have corrected the issue impacting IZ1 application availability and are continuing to monitor.

  4. resolved Aug 23, 2025, 06:14 PM UTC

    This incident has been resolved. Any agents experiencing lingering impact may need to log out of app.iz1.sharpen.cx and log back in.