SharpenCX incident

Insights Dashboards displaying as white screen

Resolved after 23 minutes, affecting Insights, on June 13, 2025.

resolved Jun 13, 2025, 11:52 AM UTC

The impact to Insights Dashboards rendering a white screen in IZ0 has been resolved. A refresh of any impacted dashboard will be necessary to restore functionality.

Started
Jun 13, 2025, 11:28 AM UTC
Resolved
Jun 13, 2025, 11:52 AM UTC
Duration
23m
Detected by Pingoru
Jun 13, 2025, 11:28 AM UTC

Affected components

Insights

Update timeline

  1. investigating Jun 13, 2025, 11:28 AM UTC

    We are currently investigating an issue where Insights Dashboards are loading as a white screen in our IZ0 Isolation Zone. Customers accessing dashboards through direct links may encounter a blank white screen and fail to load. Our team is actively working to resolve the issue.

  2. resolved Jun 13, 2025, 11:52 AM UTC

    The impact to Insights Dashboards rendering a white screen in IZ0 has been resolved. A refresh of any impacted dashboard will be necessary to restore functionality.

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