IZ1 Application and Routing Issues

Update timeline

1. investigating May 07, 2026, 05:16 PM UTC

   Our engineering teams are aware of an infrastructure issue that is impacting call routing, WebRTC connectivity for users, and various page navigation efforts (Insights, Admin pages, Logic configuration editors, etc). We have pin-pointed the fault zone and have all necessary resources engaged to restore services as quickly as possible.

2. identified May 07, 2026, 05:18 PM UTC

   Our engineering teams are actively working through corrective actions, and further status updates will be provided as a resolution timeline is established.

3. monitoring May 07, 2026, 05:41 PM UTC

   The corrective action has been deployed in our infrastructure, and all identified service fault-zones have been addressed. Insights reporting, call routing, and WebRTC connection are now responsive and behaving in the expected fashion. We're actively monitoring with our engineering team. If you're continuing to see impact, please reach out to the Care Team via your existing support case!

4. resolved May 07, 2026, 06:03 PM UTC

   Validation testing performed across the application suite has confirmed recovery to all impacted systems. In the event you are still encountering lingering effects tied to interaction routing, WebRTC connectivity problems, or an inability to access a specific configuration page within the app - please reach out to our Care Team for further assistance!