SharpenCX experienced a minor incident on October 20, 2025 affecting Service Desk Portal and Email Requests and 1 more component, lasting 12h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Service Desk PortalEmail RequestsNotifications
Update timeline
- investigating Oct 20, 2025, 12:43 PM UTC
Due to a outage with a cloud service provider, the Sharpen Service desk is experiencing reachability issues. The SharpenCare team is still reachable via phone or chat, however web tickets cannot be viewed or submitted. We are monitoring updates from our service provider for resolution.
- resolved Oct 21, 2025, 01:11 AM UTC
This incident has been resolved with the resolution on the AWS outage at 6:53 PM Eastern Time. Our team has validated the restoration of this service.