SharpenCX incident
Public dashboard pages rendering blank white screen (IZ1)
Resolved after 1 hour 53 minutes, affecting Dashboards, on June 17, 2025.
We've corrected the resource referencing issue in Insights for IZ1 customers. All validation efforts are now showing that the editor interface, Public dashboard links, agent vues, etc work as expected. We're monitoring the situation and running additional tests, but all services within Insights have been restored at this time.
Affected components
Update timeline
- investigating Jun 17, 2025, 01:22 PM UTC
We are currently investigating an incident preventing public dashboard (https://dashboard.iz1.sharpen.cx/...) pages from rendering correctly in our IZ1 isolate zone. Attempts to load the page are resulting in a blank white screen. If you are experiencing this issue, dashboards can still be accessed via the authenticated dashboard editor (https://app.iz1.sharpen.cx/dashboardBuilder/ in insights. We have all necessary resources engaged and are working to restore this service as soon as possible.
- investigating Jun 17, 2025, 02:28 PM UTC
Our Dev Team has identified the underlying issue; which is causing resource directories to not be referenced properly for the Insights application (impacting Public dashboard URLs, the editor interface, etc). We're in the process of performing a hot-fix to restore functionality. Additional information will be shared as soon as recovery has been established.
- resolved Jun 17, 2025, 03:15 PM UTC
We've corrected the resource referencing issue in Insights for IZ1 customers. All validation efforts are now showing that the editor interface, Public dashboard links, agent vues, etc work as expected. We're monitoring the situation and running additional tests, but all services within Insights have been restored at this time.
Your product runs on more than SharpenCX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services