SharpenCX experienced a notice incident on August 3, 2026 affecting Sharpen Q, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Sharpen Q
Update timeline
- investigating Aug 03, 2026, 06:09 PM UTC
We are currently investigating an issue with SharpenQ in the IZ1 isolation zone causing performance degradation. Long call connection lengths and one way audio may be experienced.
- monitoring Aug 03, 2026, 07:30 PM UTC
A fix has been implemented and we are currently monitoring the performance of SharpenQ.
- resolved Aug 03, 2026, 07:52 PM UTC
This incident has been resolved.