SharpenCX incident

IZ1 SharpenQ Incident

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Resolved after 1 hour 42 minutes, affecting Sharpen Q, on August 3, 2026.

monitoring Aug 03, 2026, 07:30 PM UTC

A fix has been implemented and we are currently monitoring the performance of SharpenQ.

Started
Aug 03, 2026, 06:09 PM UTC
Resolved
Aug 03, 2026, 07:52 PM UTC
Duration
1h 42m
Detected by Pingoru
Aug 03, 2026, 06:09 PM UTC

Affected components

Sharpen Q

Update timeline

  1. investigating Aug 03, 2026, 06:09 PM UTC

    We are currently investigating an issue with SharpenQ in the IZ1 isolation zone causing performance degradation. Long call connection lengths and one way audio may be experienced.

  2. monitoring Aug 03, 2026, 07:30 PM UTC

    A fix has been implemented and we are currently monitoring the performance of SharpenQ.

  3. resolved Aug 03, 2026, 07:52 PM UTC

    This incident has been resolved.

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