SharpenCX incident

Sharpen Q Outbound Call Failures - IZ1

Notice Resolved View vendor source →

SharpenCX experienced a notice incident on August 23, 2025 affecting Sharpen Q and Outbound Voice, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2025, 06:38 PM UTC
Resolved
Aug 23, 2025, 07:16 PM UTC
Duration
38m
Detected by Pingoru
Aug 23, 2025, 06:38 PM UTC

Affected components

Sharpen QOutbound Voice

Update timeline

  1. investigating Aug 23, 2025, 06:38 PM UTC

    We are currently investigating an issue impacting the inability to place outbound calls in our IZ1 infrastructure.

  2. monitoring Aug 23, 2025, 07:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 23, 2025, 07:16 PM UTC

    This incident has been resolved.